Clubhouse Coordinator - Onsite

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES
Amenity & Gate Access
Monitor inventory and order supplies as needed – amenity cards, printer ink, gate remotes
Maintenance of amenity card system – clean/maintain printer, schedule service
Program and print amenity cards for new residents
Troubleshoot and resolve issues with amenity cards and card readers
Clubhouse Duties
Assist residents and vendors in person or over the phone
Address concerns and complaints from residents or direct them to the appropriate contacts (Spectrum, law enforcement, utilities, county, etc)
Open & secure clubhouse each day, activate/deactivate alarm system upon entry/exit
Handle mail received daily at the clubhouse, including invoices, return mail, and payments
Administrative Duties
Answer phones & emails and respond to all voicemails in accordance with same-day response policy
Become familiar with Association and Spectrum policies and procedures and develop a base knowledge of various departments to assist residents quickly and without escalation
Accept and record payments for annual assessments, replacement amenity cards, rental fees & deposits and allocate them appropriately
Submit invoices, process check requests for vendor payments, input receipts for credit card purchases
Maintain log of ongoing projects, requests, concerns & issues, and follow up with the appropriate parties as needed for completion
Logs correspondence with homeowners in company systems
Communicates clearly, professionally, and accurately
Maintains customer relationships by responding to inquiries, documenting actions, and resolving customers’ concerns
Demonstrates integrity, honesty, and knowledge that promotes the Spectrum culture
Maintains a calming demeanor during customer interaction and peak time

Work arrangement
No