Desktop Support

Job Title: IT Support / Desktop Support / Technical Support Engineer
Company: Envision Overseas Education Consultants LLP
Location: Lower Parel, Mumbai
Working Days: Monday to Saturday
Working Hours: 10:00 AM – 6:30 PM
About the Role
Envision Overseas Education Consultants LLP is looking for a proactive and technically skilled
IT Executive to manage day-to-day IT operations and provide technical support across the
organization. The ideal candidate should possess strong troubleshooting skills, basic networking
knowledge, and the ability to ensure the smooth functioning of IT infrastructure while delivering
timely support to employees and branch offices.
Key Responsibilities
-Provide first-level and second-level technical support to employees through remote and
onsite assistance.
-Install, configure, and troubleshoot Windows 10/11 and Ubuntu/Linux operating systems.
-Diagnose and resolve issues related to desktops, laptops, printers, scanners, and other
peripherals.
-Install, configure, and maintain software applications, drivers, and system updates.
-Create and manage user accounts, email accounts, and access permissions.
-Configure and troubleshoot Outlook, Thunderbird, Microsoft 365, and webmail-related
issues.
-Provide support for VPNs, Remote Desktop, AnyDesk, TeamViewer, RustDesk, and
video conferencing tools.
-Perform system upgrades, operating system installations, software updates, and security
patch management.
-Monitor and troubleshoot LAN, Wi-Fi, internet connectivity, TCP/IP, DNS, DHCP, and
VPN-related issues.
-Configure and maintain network printers and shared resources.
-Perform regular data backup and recovery activities.
-Maintain IT asset inventory, documentation, SOPs, and issue logs.
-Coordinate with hardware vendors for repairs, warranty claims, and AMC support.
-Install and configure new desktops, laptops, and office IT equipment.
-Provide technical support to branch offices and remote users.
-Ensure compliance with company IT security policies.
-Assist in IT infrastructure improvements and technology implementation projects.
Required Skills
-Strong knowledge of Windows 10/11 and Ubuntu/Linux.
-Hands-on experience in desktop and laptop hardware troubleshooting.
-Basic networking knowledge (LAN/WAN, TCP/IP, DNS, DHCP, VPN).
-Proficiency in Microsoft Office and Microsoft 365.
-Experience with Outlook, Thunderbird, and webmail configuration.
-Familiarity with remote support tools such as AnyDesk, TeamViewer, RustDesk, and
Remote Desktop.
-Basic knowledge of Active Directory and user management.
-Strong troubleshooting, analytical, and problem-solving skills.
-Good communication and customer support abilities.
-Ability to manage multiple support requests and work efficiently under deadlines.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
1–5 years of experience in IT Support, Desktop Support, or Technical Support.
Certifications such as CompTIA A+, Google IT Support, Microsoft, Linux, or ITIL will
be an added advantage.
Key Competencies
-Technical Troubleshooting
-Problem Solving
-Customer Service
-Time Management
-Team Collaboration
-Documentation
-Communication Skills
-Attention to Detail

Work arrangement
No