Human Resources Business Partner

Job Description – HR Business Partner
Position: HR Business Partner
Location: Noida – Sector 16
Department: Human Resources
Team Size: 150+ Sales Employees
Employment Type: Full-Time
Working Days: 5 Days Working
About the Role
We are looking for a strong and experienced HR Business Partner (HRBP) to partner with our 150+ member Sales team in Noida.
The role will primarily focus on employee relations, floor governance, discipline, policy implementation, grievance handling, and people management, while also partnering with the business on hiring, employee engagement, retention, and sales workforce requirements.
The ideal candidate should be firm, fair, consistent, approachable, and confident in handling difficult employee situations and business escalations.
Key ResponsibilitiesEmployee Relations & Floor Governance
Act as the primary HR partner for the 150+ member Sales team.
Maintain discipline and ensure adherence to company policies and processes.
Ensure compliance with attendance, punctuality, break timings, workplace conduct, and other HR policies.
Handle employee grievances, conflicts, complaints, and escalations effectively.
Manage disciplinary cases, warnings, performance-related concerns, and employee misconduct in coordination with management.
Handle difficult conversations with employees while maintaining professionalism and fairness.
Ensure HR policies are implemented consistently across the floor, irrespective of employee designation or performance.
Partner with Sales Managers and Team Leaders to address people-related challenges.
Maintain proper documentation and records for employee relations and disciplinary matters.
Identify recurring employee concerns and recommend appropriate corrective actions.
Business Partnering
Partner closely with Sales leadership to understand workforce requirements and people challenges.
Provide HR inputs on team structure, productivity, performance, retention, and employee engagement.
Support managers in handling performance and behavioural issues.
Analyse employee trends such as attrition, absenteeism, performance, and engagement and recommend corrective actions.
Conduct regular floor connects and employee check-ins to understand concerns and improve employee experience.
Act as a bridge between employees and business leadership.
Hiring & Workforce Support
Partner with Talent Acquisition for ongoing and bulk hiring requirements.
Support hiring plans based on business manpower requirements.
Participate in interviews for critical sales positions where required.
Ensure smooth onboarding and induction of new employees.
Track manpower requirements, joiners, exits, and workforce movement.
Support retention initiatives and identify potential attrition risks.
Employee Engagement & Retention
Drive employee engagement initiatives for the sales floor.
Conduct regular employee connects and feedback sessions.
Identify key reasons for attrition and work with business leaders on retention strategies.
Support recognition initiatives and employee morale-building activities.
Help create a positive yet disciplined work environment.
Requirements
5–8 years of experience in HR, preferably with strong HRBP / Employee Relations experience.
Experience handling 100+ employees, preferably in Sales, BPO, Telecalling, EdTech, BFSI, or other high-volume environments.
Strong experience in employee relations, grievance handling, disciplinary processes, and HR policy implementation.
Experience partnering with Sales Heads, Business Managers, Team Leaders, and senior stakeholders.
Strong understanding of HR processes, employee lifecycle, and workplace policies.
Exposure to bulk hiring and sales recruitment will be an added advantage.
Strong communication, conflict-resolution, and stakeholder-management skills.
Should be comfortable handling difficult conversations and employee pushback.
Strong analytical and problem-solving skills.
Key Competencies
HR Business Partnering
Employee Relations
Grievance & Escalation Management
HR Policy Implementation
Discipline & Compliance
Conflict Resolution
Employee Engagement
Attrition & Retention
Performance Management
Workforce Planning
Stakeholder Management
People Analytics
Ideal Candidate
We are looking for an HR professional who can command respect through fairness, consistency, and strong HR practices.
The person should be confident enough to challenge business stakeholders when required, handle difficult employee situations calmly, and ensure that policies are followed without creating a fear-driven work culture.
The role is approximately 80% focused on employee relations, floor governance, grievances, discipline, and HRBP responsibilities, and 20% on hiring and business support.
SHARE RESUME AT: 8452895753

Work arrangement
No