OTC Cash & Collections Specialist

About the Opportunity
At Driscoll’s, strong relationships are at the heart of everything we do. Not only with our customers and growers, but also behind the scenes. We are looking for an OTC Cash & Collection Specialist to join our Finance team and help ensure timely payments, effective dispute resolution, and excellent customer service.
Are you detail-oriented, proactive, and confident communicating with both customers and internal stakeholders? Then we'd love to hear from you.
About the Role
As an OTC Cash & Collection Specialist, you will be responsible for managing a portfolio of customer accounts across the EMEA region. Working closely with Sales, Finance, and customers, you will ensure payments are applied correctly, overdue invoices are followed up, and disputes are resolved efficiently.
This role combines financial accuracy with relationship management, making you a key contributor to both healthy cash flow and a positive customer experience.
Professional English is Required
French/Spanish is a plus
Responsibilities
Process daily bank statements for the EU and UK portfolios.
Apply customer payments accurately and timely.
Send account statements and payment reminders.
Monitor and follow up on overdue invoices.
Register and coordinate customer disputes and claims.
Partner with Sales to resolve outstanding issues.
Maintain customer contact regarding payments and account queries.
Reconcile accounts receivable balances and clear outstanding items.
Support month-end closing activities.
Contribute to continuous improvement of Order-to-Cash processes.
What We Offer
At Driscoll’s, you'll join an international and collaborative organization where people are encouraged to take ownership, develop their skills, and make an impact.
In return, we offer:
A full-time position within an international EMEA environment.
Opportunities for professional and personal growth.
Collaboration with colleagues across multiple countries and cultures.
A culture built on respect, teamwork, and continuous improvement.
About Driscoll's
Driscoll’s is the global market leader in fresh strawberries, raspberries, blueberries, and blackberries. Our passion is delivering the finest berries to consumers around the world. We achieve this through strong partnerships with growers, customers, and employees who make a difference every day.
If you're looking to build your career within an international Finance team and play a key role in supporting an efficient Order-to-Cash process, we'd love to hear from you.
Candidate Profile
A Day in the Life
Your day typically starts by processing incoming bank statements for the European and UK customer portfolios. You ensure payments are allocated correctly so that both you and your colleagues have an up-to-date view of outstanding accounts.
Once the cash application process is complete, you review your customer portfolio. Which invoices remain unpaid? Are there disputes preventing payment? You proactively contact customers and work closely with Account Managers to understand and resolve outstanding issues.
Throughout the day, you will collaborate with multiple stakeholders. A customer may raise a claim, Sales may request support with a disputed invoice, or a payment issue may require further investigation. You coordinate the process, ensure disputes are registered correctly, and follow up with the relevant teams to drive resolution.
What You'll Bring
MBO+/Bachelor's degree level, preferably in Finance, Accounting, or Business Administration.
Excel skills.
Previous experience in Accounts Receivable, Credit Control, Collections, or a similar finance role.
Understanding of financial processes and receivables management.
Strong communication and relationship-building skills.
A proactive, solution-oriented mindset.
High attention to detail and strong organizational skills.
Good command of English, both written and spoken.
Experience with ERP systems and Microsoft Excel.
Additional European language skills are considered an advantage.