Business Operations Lead

Business Operations Manager will oversee and manage day to day operations of EoD regarding over all business, including TA, HR processes, Staff onboarding, Staff Inductions and training practices, Staff handling and crisis resolving methods, Staff performance analysis and feedbacks, Staff motivations, appraisal experiences and benefit proposals, Team buildups, monitoring documentation practices, compliance and aligning with the company goals and policies. Sales Operations until Collection of AR.
DUTIES & RESPONSIBILITIES
1. People & Operations Management
Ensure adherence to internal policies, processes, and organizational standards
Oversee end-to-end team management processes including onboarding, integration, development, and transitions
Support team engagement, address concerns, and facilitate resolution of workplace challenges
Drive performance alignment through regular feedback, development planning, and structured reviews
Support compensation planning, rewards alignment, and performance-driven outcomes
Ensure alignment with applicable regulatory and organizational requirements
Oversee hiring progress to ensure timely onboarding of quality talent aligned to business needs
Collaborate with relevant stakeholders to support fulfillment of open roles
Review resource allocation and ensure optimal workforce planning across teams
Support onboarding and deployment of resources across business requirements and projects
2. Sales Operations
Monitor and review sales processes and documentation
Ensure compliance with internal policies including service activation guidelines
Support sales teams in maintaining accurate records and documentation
3. Billing & Collections
Oversee Accounts Receivable (AR) and monitor collections
Identify and escalate delayed or high-risk accounts
Ensure timely invoicing and follow-up on outstanding payments
4. Operations & Documentation Management
Maintain records related to client contracts, mobilization, invoicing, and business correspondence
Ensure proper documentation practices and data accuracy within systems such as SmartRecruiters
Drive process improvements and operational efficiency
5. Logistics & Cost Control
Oversee IT assets, hardware allocation, and resource logistics
Manage transportation, accommodation, and related operational support
Monitor utilization and optimize cost efficiency
6. Compliance & Governance
Ensure adherence to company policies, SOPs, and regulatory requirements
Identify risks and proactively address operational or HR-related escalations
Maintain audit readiness and compliance standards
7. Team Leadership & Communication
Build and manage a high-performing operations team
Conduct regular team meetings and ensure clear communication across departments
Foster a positive and productive work environment
8. Reporting & Analysis
Prepare and share weekly and monthly operational reports with management
Provide insights on hiring, resource utilization, collections, and performance metrics
Track KPIs and ensure alignment with business targets
9. Key Deliverables / Reporting
Weekly updates to Business Unit Director including hiring status, TA performance, task tracker updates, staff updates, collections and AR status, and overall operational updates
Qualifications
Bachelor’s degree in Business Administration, HR, or related field
Experience
6–10 years of experience in operations, HR, or business management roles
Experience in staffing, outsourcing, or service-based environments preferred

Employment type
Full-time

Work arrangement
No