Customer Success Manager

Job Title : Accounts Manager
Department: Customer Success & Account Management
Roles & Responsibilities:
• Customer Success & Relationship Management.
• Develop and maintain strong, long-term relationships with key clients, serving as their primary point of
contact.
Understand customer needs, goals, and pain points to provide tailored solutions that drive value.
Proactively engage with customers to ensure product adoption, satisfaction, and retention.
Conduct regular business reviews and customer check-ins to assess performance and growth
opportunities.
Account Growth & Revenue Expansion.
• Identify upsell and cross-sell opportunities within existing accounts to maximize revenue.
Collaborate with sales and marketing teams to drive expansion strategies.
Negotiate contract renewals and expansions to ensure long-term partnerships.
Analyze account performance and market trends to inform strategic decision-making.
Collaboration & Process Improvement
• Work closely with internal teams, including sales, marketing, and product, to align customer success
strategies with business objectives.
Provide customer feedback to product teams for continuous improvement.
Develop and optimize customer success processes, playbooks, and best practices.
Mentor and guide junior account managers to enhance team performance.
Requirements
• 5 years of experience in account management, customer success, or a related field, with at least 4 years in
a leadership role.
• Experience in CAD and BIM services or a similar technical field is preferred.
• Proven ability to cultivate and maintain strong client relationships.
• Strong analytical skills to drive business growth through data and trend analysis.
• Excellent communication skills, with the ability to influence and negotiate effectively.
• Strong collaborative skills, working across teams to align objectives.
• Ability to anticipate challenges and proactively develop effective solutions.
• Familiarity with CRM tools and customer success platforms.
• Demonstrated experience in managing daily deliverables for multiple accounts, ensuring client satisfaction
and operational excellence.
Benefits
Salary at par with the industry
Mediclaim
Sodexo Meal Pass
Annual Variable Pay - Incentives

Work arrangement
No