Technical Customer Support L1 (English) US Shift (Evening/Night Schedule) Fixed Term

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.
In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).
In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.
Get in charge with Wallbox!
The role
The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.
You will
Monitoring service team ticket, L1 support and advise
Share best practices and coach the team
Constant improvement and maintaining of the internal system
Identify locks that require follow-up or investigation
Develop interdepartmental communication ways
Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
Product and process training, support with L1 onboarding
Support key account partners on a daily basis
Requirements
Embedded systems knowledge. Able to connect remotely to them and get the system locks
Analytic vision
Ticketing and reporting systems knowledge, Salesforce, Jira,...
Incident Management
Excellent interpersonal skills
Good practice management for quality of service delivery
Availability to travel based on business needs
Experience dealing with clients
Fluent English. Is a plus additional languages
Afternoon–evening shift aligned with US HQ (L2)3:00 PM to 12:00 AM (CET)Ideal for candidates comfortable working in a US-aligned schedule
Temporary Contract
Desired
IT knowledge. Remote operations, Wifi, Bluetooth…
ITIL certification will be assessed positively
Benefits
First-class private health, dental, and life insurance after your first month at Wallbox
Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
Car discounts & special advantages if you choose an EV!
Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen
*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.

Employment type
Permanent Contract (Full - time)

Work arrangement
No