Instructional Designer

Instructional Designer / Training Content Developer
(Instructional Designer - Customer Experience/Customer Support Agent training content)
12-Month Fixed-Term Contract (Extendable) | Ireland | Remote-working | €40K per annum
Please note that this is a mid-level role, not a Senior Level role, so Senior Instructional Designers will be unsuitable. Essentially, we are seeking someone with a good foundation in Instructional design, experience in learning solutions content design, who has a passion for creating intuitive training focussed on developing high-quality customer experience, who is collaborative but able to demonstrate initiative, willing to learn & develop. This role will suit someone looking to expand & build on their foundation in Instructional design, within a multinational Software Product organisation. The advertised salary level of €40k is the max on offer for this temporary, contract role.
About the Role
We are urgently looking for an Instructional Designer, Training Content Creator to join a busy Customer Experience training function within a global software company.
12-month fixed-term contract with the possibility of extension, based in Ireland with a primarily remote working model.
This is an instructional design role, not a trainer / delivery role. You won't be standing in front of a classroom or running live sessions. Instead, you'll design and build the e-learning courses, videos, walkthroughs, product demos and other digital learning assets that will help Customer Support Agents build the product knowledge and skills they need to support customers confidently & effectively, enhancing the global customer experience.
You'll work closely with a Training Program Manager, subject matter experts, and other cross-functional partners, turning complex product information and support workflows into learning content that is clear, practical and engaging.
What You'll Be Doing
Design and build engaging e-learning courses using tools such as Articulate 360 and other digital authoring platforms.
Create supporting learning assets, including short-form videos, product walkthroughs, interactive demos, scenarios, activities, knowledge checks, quizzes and assessments.
Partner with a Training Program Manager and subject matter experts to gather information, validate content, and translate technical product detail into clear, actionable learning for Customer Support Agents.
Research unfamiliar topics and source materials independently to build a working understanding of products, features, tools and customer support workflows.
Develop scenario-based learning that helps agents practise applying product knowledge, troubleshooting and customer communication skills in realistic situations.
Review existing training content and recommend updates based on learner needs, stakeholder feedback, product changes and performance data.
Follow established training standards, templates and style guidelines to ensure a consistent learner experience across all content.
What We're Looking For
Experience creating content for online training courses, ideally with an instructional design, e-learning, or training content development background.
Comfortable working with technical subject material that is customer-facing rather than deeply engineering-level, translating it into content that is accessible and practical for support agents.
A strong team collaborator who works well with subject matter experts and cross-functional stakeholders and who takes the initiative to move work forward independently.
Highly capable and organised, with the ability to manage multiple projects at once and adapt well within a dynamic, fast-moving organisation.
Strong written and visual communication skills, with an eye for clear structure and engaging design.
Comfortable working in a virtual-first environment and collaborating asynchronously with distributed teams.
Nice to Have
Experience with Articulate 360, Synthesia, Navattic or similar training content creation and e-learning authoring platforms.
A background in technical training, technical content creation, adult training / adult teaching or customer support is also an advantage.
Contract Details
Duration: 12 months, with the possibility of extension.
Location: Ireland, primarily remote working model.
Salary: €35-40,000 per annum.
We are not looking for
Trainers or Presenters, Support Agents, Technical Support Specialists or anyone who isn’t based in Ireland or who may require sponsorship.
Location: Dublin or Remote in Ireland only.
Although a fully or predominantly remote role, YOU MUST be living & based in Ireland for the duration of this role. NO SPONSORSHIP provided, so you MUST hold EU/EEA citizenship or a valid Irish work visa already.
Other Key Terms:
Customer Experience Training Content Creator, Training Content Developer, Training Course creator, Training course creator, IT Training creator, Instructional Design, Instructional Designer, Learning Designer, E-Learning Developer, Training Curriculum Developer, Training Content Developer, Learning Experience Designer, IT Courseware Creator, IT Courseware Developer, Training Developer, Educational Content Designer, Digital Learning Designer, Digital Training Creator, E-learning developer, E-learning creator, elearning course developer, Adult Educator, Customer Services Agent training, Customer Support training content, Educator.

Work arrangement
Yes