Senior Quality Assurance Engineer

We are working with a leading telecommunications organisation and we’re looking for a Senior QA Engineer with hands-on Genesys Cloud CX and conversational AI testing experience to support complex contact centre projects. You’ll take ownership of testing across voice and digital customer journeys, ensuring bots, integrations and agent handovers work reliably.
This isn't just a traditional Genesys Cloud QA position.
You'll be trusted to lead and influence key initiatives including:
Own test planning, test cases and release validation across Genesys Cloud CX, including Architect flows, IVR, routing and digital channels.
Test conversational AI and bot flows, validating intent recognition, utterances, entity capture, context retention and escalation to live agents.
Perform functional, integration, regression and end-to-end testing across APIs, backend systems and customer journeys.
Investigate defects with developers, communicate risks and drive improvements in QA processes.
Contribute to test automation and CI/CD integration, supporting other testers where required.
Desired Skills includes:
5+ years of QA/testing experience.
1+ year of hands-on Genesys Cloud CX experience.
1+ year testing bot flows or conversational AI, with practical experience validating bot behaviour.
Current Government of Canada Reliability Status (Level 1). Eligibility to obtain clearance alone is insufficient.
Experience testing contact centre functionality and API/backend integrations.
Strong test planning, defect management and communication skills, with the ability to work independently.
Canadian citizenship or permanent residency, and the ability to be paid in CAD.
This is a long-term Remote contract - hire opportunity for professionals in Canada
The process is also straightforward — just 2 interview stages.

Work arrangement
Yes