Technical Support Engineer

Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions.
Many of the world’s biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees.
So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work!
About the Role
As a Technical Support Engineer at Solace, you are a trusted champion for our clients — someone who steps in with expertise, ownership, and care to ensure they have an exceptional experience. Based out of our Singapore location, your mission is to support Solace clients by solving technical issues that arise and ensuring their journey with us is smooth and impactful. Whether you’re an Intermediate or Senior Engineer, you’ll be joining a passionate global team that values your craft and empowers you to make a real difference every day.
The Cool Stuff You’ll Do
Champion a superior customer experience in every interaction — because our clients’ success is our success
Proactively contribute to making the production environment more efficient and less error-prone — leaving things better than you found them
Drive continuous improvement of our infrastructure tooling, observability, and automation to keep systems running at their best
Shape the future of Solace Agent Mesh by actively supporting cutting-edge agentic AI capabilities, enabling autonomous decision-making, multi-agent coordination, and intelligent automation across business processes
Own and resolve incidents end-to-end, driving faster resolution times and stronger system reliability
Handle service requests and customer provisioning with precision and efficiency, keeping operations flowing smoothly
Collaborate with and support partners and regional teams as an integral part of a high-performing global support team
Participate in on-call rotation and deliver 12x7 off-hours support, ensuring our clients are never left without expert help
Lead and participate in the development of scalable deployment solutions through automation, tooling, and best-in-class engineering practices
What You’ll Bring to the Role
You’re someone who combines deep technical expertise with a genuine passion for customer success. Here’s what we’re looking for:
Must be legally authorized to work in Singapore (Solace is unable to provide visa sponsorship)
5–10+ years of experience in a technical role (software development, technical support, QA, or similar)
Solid command of TCP networking concepts and hands-on troubleshooting experience
Proven Unix/Linux System Administration skills
Programming experience in at least one of: Java, C, or .NET
Excellent English communication skills, both written and verbal
A strong personal commitment to quality and customer service — you take pride in getting it right
Ability to take initiative and thrive in a dynamic, fast-moving working environment
Available to provide 12x7 off-hours telephone support approximately one week per month
High emotional intelligence — you stay calm, empathetic, and solution-focused when customers are under pressure
Proactive, data-driven mindset — you look for patterns, anticipate problems before they escalate, and continuously drive improvements
Collaborative team player — you thrive in a globally distributed team and contribute beyond your immediate responsibilities
Desired Skills
These are the extras that’ll help you hit the ground running and stand out from the crowd:
Messaging & Integration
Messaging protocols: JMS, MQTT, AMQP, REST
Messaging and integration platforms: Kafka, IBM MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, TIBCO BusinessWorks, MuleSoft Anypoint Platform
Infrastructure & Cloud
Virtualization platforms: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift
Cloud computing environments: AWS, GCP, Azure
Security
Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication

Employment type
Full-Time

Work arrangement
No