SIAM Change Management

Required experience
Job location : Pune & Bangalore
6–8 years of experience in ITSM or Change Management.
Strong experience in Change Management within a SIAM, service integration or multi-vendor environment.
Experience developing and implementing Change Management frameworks, policies and governance processes.
Experience working with multiple internal and external service providers.
Experience with CAB/CRB governance, impact assessment, risk analysis and change documentation.
Required skills
Strong analytical and impact-assessment skills.
Excellent stakeholder communication and interpersonal skills.
Strong documentation and reporting ability.
Project, resource and time-management skills.
Ability to work under pressure and meet tight deadlines.
Strong customer focus and empathy.
Teamwork, collaboration and information-sharing skills.
Attention to detail and proactive ownership of deliverables.
Situational analysis and decision-making skills.
Vendor and service-provider coordination.
Change KPI, SLA and continual service improvement management.
Education and certifications
Graduate in Engineering or Science.
ITIL V3 or ITIL V4 Foundation certification is mandatory.
The following certifications are desirable:
EXIN BCS SIAM Foundation.
Professional Scrum Master or Certified ScrumMaster.
ITIL Intermediate or ITIL 4 Managing Professional.
Certified Outsourcing Professional.
PRINCE2 or PMP.
Certified Agile Service Manager.
COBIT 2019 Foundation.
ISO/IEC 20000 Foundation.

Work arrangement
Hybrid