Operations Lead - Service & Installations

Zevpoint is building next-generation EV charging solutions across India, and we are looking for a highly execution-focused operator to lead and scale our national service & installation operations.
This is not a conventional “operations manager” role.
You will be responsible for building the systems, processes, field networks, and operational backbone required to scale Zevpoint to thousands of charger installations every month across India.
What is expected from you
As the Operations Lead - Service & Installations, you will be working on the following
Nationwide installation operations
Service operations & escalation management
Installer and technician partner network
SLA and turnaround time management
Spare inventory & replacement workflows
Regional operational coordination
Installation quality systems
Customer uptime & service experience
SOP creation and process standardization
Field operations analytics and reporting
This is a full-time, on-site role based in Chandigarh, requiring collaboration with cross-functional teams to execute efficient and reliable service and installation processes.
Requirements
Loves solving operational chaos
Can build systems from scratch
Is highly process-oriented
Can manage distributed field teams
Is comfortable working with technicians/installers
Has strong ownership mindset
Is willing to travel for field audits and operational setup
Can scale operations without excessive bureaucracy
Preferred Background
Experience in one or more of the following is highly preferred:
Field operations
Service operations
Home service platforms (like Urban Company, Pronto, etc)
Installation networks
Consumer durable service
Appliance service networks
Logistics operations
Preferred Experience
minimum 3 years experience
Experience handling distributed operations or field teams
Experience handling service SLAs and escalation systems
Strong operational thinking and execution capability

Work arrangement
No