L2 Operations Lead – Connectivity

Note: only immediate joiners
Experience: 12+ Years
Location: Gurgaon
L2 Operations Lead – Connectivity
Level 2 operations role for network infrastructure and telephony.
Scope
LAN/WAN & Data Centre Networks, Cloud Connectivity, Telephony
Support the client's network infrastructure and telephony services. Resolve L2 incidents and escalate to L3 when needed.
Networks
End-to-end incident management, from L1/L1.5 escalation to closure.
Monitor network devices and respond within service levels.
Configure routers, switches, WLAN controllers and load balancers.
Manage dynamic routing, segmentation and IP addressing.
Support data-centre and cloud connectivity, and capacity planning.
Assist with data-centre network planning and design.
Resolve carrier incidents and requests. Coordinate with OEMs on hardware.
Industry best practice network service design and methodologies to ensure delivery Network devices configurations (Router, Switches, WLAN controller, F5)
Telephony
Resolve L1/L2 telephony incidents and requests on Cisco Webex Calling/Cisco Webex assist Manager.
Monitor telephony network devices and act on alerts.
Support local IT in global offices on telephony issues.
Refine telephony KPI monitoring and thresholds.
Maintain as-built documents for telephony services.
Common
Keep ServiceNow tickets current, with clear resolution and closure notes.
Join RCA reviews. Update SOPs and knowledge-base articles.
Work with Network Security, Hosting, Cloud and Database on cross-tower issues.
Tools
Cisco routers and switches
WLAN controllers and load balancers
Cisco Webex Calling
Enterprise network monitoring tools
ServiceNow
Cisco Catalyst Center
Thousand Eyes Tool
Datadog Monitoring Tool
Technologies
Cisco routing and switching
Dynamic routing protocols
IP addressing and network segmentation
Data-centre networking
Cloud network connectivity
Cisco WebEx and Assist
Network monitoring and capacity planning
Python or Ansible scripting
Experience
12 years of experience in L2 network operations
24x7 support environment
Cisco routing and switching troubleshooting
Router, switch, WLAN and load balancer configuration
Telephony support on Cisco Webex Calling & Assist
Working with carriers and OEMs
ITSM incident, problem and change processes
Clear written and spoken English
Preferred Certifications
Cisco CCNA / CCNP
Cisco CCNP Collaboration

Work arrangement
No