Customer Experience Executive

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Customer Experience Executive’s
Location: Milton Keynes
Reporting to: Customer Experience Team Leader
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for Customer Experience Executives to join our team!
*We are currently hiring for several positions across our Customer Experience division, and we will be holding an assessment day on Thursday 22nd October to interview for these roles*
As a Customer Experience Executive, you'll be part of a passionate team dedicated to delivering an outstanding experience for our partners. You'll provide efficient, timely support while building strong relationships and demonstrating the value we place on every partner interaction.
Engaging with partners every day, you'll use your excellent communication and problem-solving skills to understand their needs, resolve queries, and collaborate with teams across Rightmove to ensure a seamless and positive customer experience.
What you’ll be doing
Providing a seamless service to internal and external partners across multiple communication channels, within agreed standards
Contributing to team objectives, projects and wider Rightmove initiatives
Identifying process improvements and constructively contributing ideas
Engaging with new technology and ways of working that improve the partner experience
Taking ownership of your development, with support from the leadership team
Who you are
Passionate about doing the right thing, taking responsibility and exercising good judgement.
Methodical and quality-focused, taking pride in delivering accurate work first time.
Empathetic and customer-centric, always striving to exceed expectations.
Driven by high standards, believing that "good enough is never good enough."