Senior Specialist, Client Operations

We’re seeking a future team member for the role of Senior Specialist to join our Corporate Trust, Client Service team. This role is located in Dublin.
In this role, you’ll make an impact in the following ways:
Day to day oversight of the assigned Collateralised Loan Obligations (“CLOs”) and /or loan portfolios to ensure high Client Experience Levels
Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution, Report Review and preparation on CLO and or loan Portfolio’s Performance, Monitoring of Service Level
Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams
Participate in Client Meetings, ensure minutes, and follow up items are closed out
Develop strong working relationships with Front Office Relationship Managers
Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution
Employee Development: Key role in training of support team on Client and deal specific requirements
Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service
Serve as an escalation point and communicate effectively with other internal shared services, external investment managers, brokers, and clients. This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management
Partner Management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and escalate any concerns
To be successful in this role, we’re seeking the following:
Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent)
Strong Client Management Experience and Ability to review deal governing documents
Experience in Loans (syndicated, bi-lateral, real estate) very desirable
Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
To proactively monitor and manage the activities performed within our business partners outside of Ireland
Effective interpersonal, oral and written communication skills
Excellent analytical, organisational and time management skills with the ability to meet tight deadlines
Problem solving skills, judgement, and experience to analyze information
Proficiency in using Microsoft packages particularly Excel