Account Manager

Account Manager – Specialty Chemicals
Position Summary
The Account Manager will be responsible for developing new customers, managing existing accounts, and driving profitable sales growth within an assigned territory. This role focuses on direct Bulk and Mini-Bulk sales, territory development, jobber partnerships, and long-term customer relationships.
The Account Manager will work closely with Customer Service, Technical Service, Operations, and Sales teams to meet customer requirements, resolve issues, and identify new business opportunities.
Key Responsibilities
Sales & Business Development
Drive Bulk and Mini-Bulk sales growth and profitability within the assigned territory.
Identify, develop, and close new customer opportunities while expanding existing accounts.
Develop and manage jobber partnerships throughout the territory.
Build strong customer and industry relationships through networking, cold calling, trade organizations, and field partnerships.
Communicate company products, capabilities, policies, and commitments effectively to customers.
Secure long-term, profitable business while maintaining acceptable credit risk.
Maintain strong technical knowledge of products, equipment, and processes to identify customer solutions and sales opportunities.
Coordinate customer opportunities with Operations to ensure excellent service and execution.
Initiate and support customer complaint resolution by properly documenting issues and coordinating corrective actions.
Territory Management
Manage territory sales, prospects, opportunities, profitability, and market coverage.
Track customers, prospects, products, sales activity, and business-development progress.
Provide management with territory updates and recommendations for sales and marketing strategies.
Develop an annual territory plan with measurable, customer-specific objectives.
Safety & Administration
Follow all company chemical safety policies and procedures.
Promote safe practices during driving, customer visits, installations, and presentations.
Participate in monthly safety training.
Coordinate new customer setup, including site surveys, drawings, contracts, and required documentation.
Communicate and document pricing changes with internal teams and customers.
Assist with collection of overdue customer accounts.
Support special projects involving product management, market studies, customer surveys, and training.
Ideal Candidates
Bachelor’s degree preferred, ideally in a technical discipline.
5+ years of industrial outside sales experience selling directly to end users; chemical industry experience preferred.
Proven success in territory management, new business development, and closing new accounts.
Experience in chemical manufacturing, distribution, or a related industry preferred.
Strong mechanical aptitude and ability to understand technical products and processes.
Proficiency with Outlook, Excel, Word, PowerPoint, and CRM systems.

Work arrangement
Yes