Collections Supervisor

Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
The Collections Supervisor is responsible for leading and strengthening the Collections team to ensure effective management of the Accounts Receivable portfolio, reduction of past-due balances, and achievement of key collection KPIs, including DSO, aging, past-due balance, and cash collection targets.
This role combines people leadership, portfolio analysis, customer negotiation, dispute resolution, and operational execution. The position oversees complex B2B customer accounts, identifies collection risks and root causes, drives action plans, and coordinates with internal teams such as Billing, Cash Application, Customer Care, Commercial, Finance, and other stakeholders to accelerate issue resolution and payment.
The Collections Supervisor is also responsible for coaching collectors, monitoring team performance, escalating high-risk accounts, supporting process improvements, and ensuring appropriate execution of customer-specific billing and collection requirements.
Knowledge of the operational and regulatory processes of regulated financial entities, such as a SOFOM (Sociedad Financiera de Objeto Múltiple) or banking institution, including loan lifecycle management, portfolio control and compliance with applicable financial regulations. This is essential, as the position will be responsible for controlling and overseeing the SOFOM’s loan portfolio.
Duties
Team Leadership & Performance Management
Portfolio Management, Collections & Risk Analysis
Dispute Resolution & Cross-Functional Coordination
Sofom and Finance Lease
Customer Meetings, Escalations, Projects & Compliance resolutions
Education and Experience
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Minimum 5 years of experience in Accounts Receivable, Credit & Collections, or related financial functions.
Previous experience managing complex B2B customer portfolios.
Demonstrated experience in collection negotiations, account reconciliation, dispute resolution, and aging analysis.
Previous experience leading, supervising, or coaching teams.
Advanced Microsoft Excel skills.
Strong understanding of Accounts Receivable and Order-to-Cash processes.
Knowledge of Mexican invoicing requirements and SAT/CFDI regulations.
Advanced English proficiency, with the ability to participate in business meetings and communicate with regional or global stakeholders.
Knowledge and Competencies
People Leadership: Ability to coach, develop, motivate, and hold team members accountable for results.
Analytical Thinking: Strong ability to analyze aging, customer balances, payment behavior, disputes, and portfolio trends.
Negotiation: Strong negotiation and influencing skills, particularly with complex or high-value B2B customers.
Prioritization: Ability to identify financial risks and focus resources on accounts and actions with the highest business impact.
Communication: Strong written and verbal communication skills, including interaction with customers and senior internal stakeholders.
Problem Solving: Ability to identify root causes and coordinate solutions across multiple functions.
Organization & Follow-up: Strong discipline in tracking commitments, actions, deadlines, and customer follow-up.
Customer Focus: Ability to balance customer relationships with financial objectives and collection requirements.
Results Orientation: Strong ownership of DSO, past-due reduction, cash collection, and portfolio quality.
Collaboration: Ability to work effectively across Finance, Commercial, Operations, Billing, and Customer Service teams.
Process Improvement: Ability to identify inefficiencies and implement sustainable improvements.
Adaptability: Ability to operate effectively in a high-volume, changing, and deadline-driven environment.
What’s in it for You
At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:
• Competitive base salary
• Annual bonus
• Savings fund and savings account
• Retirement plan with company contribution
• Grocery and restaurant vouchers
• Support for sports activities
Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.
We are a culture of innovation, empowerment, decision-making, and accountability.
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to reclutamiento@elementcorp.com or call 55 5018 7100.