Live opening · Posted 23 hours ago
Customer Care Professional
Tata Consultancy Services (TCS) · Mumbai Metropolitan Region (On-site)
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At a glance
The key details from the original listing.
CompanyTata Consultancy Services (TCS)
LocationMumbai Metropolitan Region (On-site)
Work modeNo
Source
Linkedin
ListedPosted 23 hours ago
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About the role
Description supplied by the original job listing.
Position Summary:
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Duties and Responsibilities :
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Cross sell / Outcall to customers
Work arrangement
No
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