Senior Operations Coordinator, Brooklyn Army Terminal

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.
Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.
The Asset Management Property Operations Department is responsible for protecting and enhancing the value of City-owned real estate assets and supporting the operational needs of tenant businesses. The Department oversees property operations, facilities services, vendor and contractor coordination, maintenance activities, procurement, and property-related administrative and financial functions.
Position Overview: The Senior Operations Coordinator will support day-to-day operations across the Brooklyn Army Terminal, Bush Terminal/MADE Campus, and Brooklyn Wholesale Meat Market within EDC’s Sunset Park Portfolio. Reporting to the Senior Vice President of Operations, this role will provide operational, administrative, and analytical support, with a focus on property operations, data tracking and reporting, budget administration, procurement, vendor coordination, contract administration, and inventory management. This is a full-time, on-site position based primarily at the Brooklyn Army Terminal office, with regular presence at the MADE Campus as needed.
Essential Duties and Responsibilities:
Front Desk & Office Management
Serve as the primary point of contact for tenants, guests, EDC employees, and visitors to the Operations Center; manage visitor flow and provide professional, welcoming experience.
Answer phones, respond to emails, and deliver timely customer service.
Support general office operations and administrative needs as required.
Portfolio Communication
Draft professional responses to tenant requests and provide clear project updates to the Portfolio Management team.
Assist with prioritizing short- and long-term tenant requests and tracking work order flow.
Coordinate with the Facilities Management team to prepare status updates on ongoing work and communicate progress to internal stakeholders.
Operations & Facilities Coordination
Support day-to-day operational activities across the Sunset Park Portfolio in coordination with senior operations staff, maintenance team, vendors, and contractors.
Track work orders, maintenance requests, repairs, and property improvement projects from initiation through completion; follow up on outstanding items and communicate status updates.
Maintain operational schedules, logs, trackers, and records to support property operations.
Assist with identifying recurring operational issues and opportunities to improve processes and service delivery.
Support property inspections, site visits, meetings, and special operational projects as needed.
Data Tracking, Reporting & Analysis
Maintain accurate operational and financial data across property tracking systems, spreadsheets, and reporting tools including use of Asset Management-related systems (AC/DC, Munnin, and Power BI).
Prepare recurring and ad hoc reports related to expenditures, work orders, maintenance activities, procurement, inventory, and vendor performance.
Analyze operational and financial data to identify trends, variances, and discrepancies; reconcile information across financial, procurement, inventory, and operational records and escalate issues as needed.
Develop and maintain Excel-based trackers, reports, and dashboards to support property operations and management decision-making.
Support data collection and organization for annual budgeting, forecasting, and operational pl