Development Operations Coordinator, Annual Giving

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The Development Operations Coordinator provides operational, data, and administrative support to advance Emerson College’s annual fundraising goals, with a specific focus on DMAV initiatives. The Coordinator ensures accurate donor records, timely gift processing, and reliable information for the Institutional Advancement division. In addition, the Coordinator will also be tasked with assisting with the creation of fundraising materials for campaigns and appeals, and managing customer service-related tasks.
ESSENTIAL JOB DUTIES
● Assist with the execution of multi-channel solicitation plans for Annual Giving, including direct mail, email, and crowdfunding: draft copy review, print production logistics and email deployment.
● Assist with creating campaign collateral.
● Assist with formatting and preparation of donor segment lists for campaign and/or analysis purposes.
● Maintain an updated library of donation forms across the website and on campaign materials.
● Conduct light donor outreach and phone/email renewals for donors under the $500 level during key campaign cycles.
● In collaboration with Donor Relations, ensure timely gift acknowledgements and donor stewardship efforts including fulfillment of levels and benefits
● Coordinate customer relationship management processes, including: creating pledge agreement letters, (e)mailing invoices and pledge reminders as necessary, generating gift acknowledgement letters, and documenting all activity in the donor database
● Field giving inquiries from subscribers and donors by providing professional and responsive customer service; resolve online giving and gift processing issues.
● Maintain accurate donor records in Spektrix and Raiser’s Edge. Collaborate with Advancement Services to ensure information in both databases is current and consistent.
● Conduct monthly reconciliation between Spektrix and Raiser’s Edge to ensure accuracy of donor records, gift entries, and coding across both systems.
● Maintain data integrity and accurate constituent records with sufficient data to ensure pulling data exports for events, mailings, and other needs.
● Track gifts weekly and report progress towards Annual Giving Department fundraising goals
● Provide general administrative support to the Annual Giving team and assist with special advancement projects as assigned.
● Other duties as assigned.
QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job.
● Bachelor’s degree or equivalent experience is required.
● Minimum 1 Years’ experience fast-paced fundraising, sales or marketing preferred; experience with donor database preferred, such as Raiser’s Edge, Audience View or Salesforce preferred. Student work experience will be considered.
● Previous experience in fast-paced fundraising, sales or marketing preferred; experience with donor database preferred, such as Raiser’s Edge, Audience View or Salesforce preferred
KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.
● Knowledge of development principles including knowledge of the utilization of information systems to support fundraising activities
● Organizational and project management skills, interpersonal skills, writing and editing skills, and computer proficiency
● Experience in managing donor/prospect databases effectively, analytical skills, and ability to multitask
PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
● Requires Long periods of mental concentration, Requires the ability to effectively communicate in person and through communication media.
● Requires the constant coordination of mental and visual attention
● Requires the ability to lift and move objects that are light
● Requires the ability to lift and move material occasionally
WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
● Usual Office Conditions
Compensation for this position ranges from $22.85 to $27.70/hr, commensurate with experience.
IN-OFFICE EXPECTATIONS
This position requires an in-person presence on the Boston Campus during the work week.
Grade of Position: 23-05NE
Employment Category: Casual (Fixed Term)
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Scheduled Weekly Hours: 20.00
In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage as well as commuter offerings, are available.
Please refer to our benefits website for a full list of benefits and eligibility requirements.