Customer Care Specialist

Location: Remote
Schedule: M-F / 11a-8p EST, 10a-7p CST, 8a-5p PST - $18 an hr
About Enable Dental:
Enable Dental is revolutionizing dental care by providing convenient, high-quality mobile dental services to patients in the comfort of their own homes or care facilities. We are a passionate team dedicated to improving access to essential dental health for those who need it most.
The Opportunity:
Are you a highly empathetic and organized individual with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can make a real difference? Enable Dental is looking for a dedicated Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our patients and their families, ensuring a seamless and positive experience from initial inquiry to appointment completion.
Key Responsibilities:
Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing.
Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams.
Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency.
Maintain accurate and detailed patient records in our CRM system.
Collaborate closely with our clinical and operations teams to ensure smooth patient journeys.
Educate patients on the benefits of mobile dental care and guide them through the process.
Handle insurance inquiries and assist with payment processing.
Contribute to the continuous improvement of our customer care processes and patient experience.
Requirements
Qualifications:
High school diploma or equivalent; Associate's or Bachelor's degree preferred.
2+ years of experience in a customer service or call center role, preferably in a healthcare setting.
Exceptional verbal and written communication skills.
Strong active listening and problem-solving abilities.
Proficiency in using CRM software and other office applications.
Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
Empathy, patience, and a genuine desire to help others.
Familiarity with medical/dental terminology is a plus.
Benefits
Compensation: $18 an hour
Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.

Work arrangement
No