Area Manager - Area 2

SUMMARY
At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars!
ZoomCare is seeking an Area Manager to join our team!
The Area Manager is responsible for leading a team of Clinic Associates (ZAs)/Medical Assistants (MAs) to deliver the best-in-class patient experience. The Area Manager will optimize and drive clinic performance for their assigned clinics. by leading their team in the daily operations of the clinic. The Area Manager will spend most of their time in clinics providing coaching and feedback based on observed behavior, patient feedback and performance metrics.
SCHEDULE AND TRAINING
Monday – Friday | 8:00am – 5:00pm
Schedule varies based on business needs
Available for Clinic Needs on evenings and weekends as needed
Depending on the position and associated requirements, there may be additional mandatory training requirements.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
Drive operational and financial performance including profit and loss, strategy development/deployment, and creation/execution of the operational playbook for all zones or facilities within the product line.
Act as player/coach to mentor and lead a team of clinic staff. In addition to financial performance, you will have the opportunity to ensure the delivery of a beautiful experience for our patients and motivate and develop clinic associates.
Manages and establishes key performance indicators for the assigned district that influence clinic workflow efficiency, visit volumes, and the patient experience.
Drives business priorities and change readiness by creating an engaged and high performing team focused on execution.
Play a key role in delighting Zoomers by translating our brand principles into tangible experiences from attracting to engaging to retaining. You’ll drive all facets of the overall user experience, inspire our teams and customers with bold, innovative and customer-centric ideas.
Represent the needs of their team back to the leadership team in a concise and effective manner.
Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly.
Provides monthly analysis of workflows and clinic efficiencies related to delivery of the perfect visit and resource management.
Oversees the facilities inventory management for each clinic in their area.
Manage team performance and compliance with federal, state, and local laws in addition to company policies and processes.
Other duties as assigned.
QUALIFICATIONS
High school diploma or GED equivalent, required.
Bachelor's degree in healthcare management, business administration, or related field, preferred.
1+ years of management experience required, 3+ years, preferred.
3+ years of retail or customer service leadership, preferably in healthcare.
Strong analytical, critical thinking, and problem-solving abilities.