Assistant Service Manager

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If you pride yourself on your ability to make quick, durable fixes and enjoy making people smile, you’re the one we want as our assistant service manager. With the bulk of your duties consisting of responding to service requests safely and efficiently, you’ll make plenty of our residents grin. You also please new residents by ensuring their new home is move-in ready. As the right-hand man (or woman) to our service manager, you enjoy additional responsibilities that include preparing associate schedules, monitoring inventory, and prioritizing service requests. Our assistant service manager is a vital position to help our properties maintain excellent curb appeal and provide our residents with a glorious place to call home.
Assist service manager with providing technical skills and training to service team
Teach and promote safe work practices
Attend and participate in technical training programs to maintain personal skill level
Assist with recruiting and hiring of quality staff; recommend promotions and terminations when necessary
Communicate professionally and delegate effectively with staff members
Assist service manager with staff development through continuous motivation and training; assist with counseling sessions to ensure the team is effective
Comply with all personnel management policies and procedures
Work with service manager to adhere to budget guidelines and obtain competitive bids on major expenses
Purchase supplies as necessary using standard purchase order system and proper bidding procedures under supervision of service manager
Prepare staffing schedules consistent with property needs under supervision of service manager
Assist service manager with monitoring inventory of parts and supplies and appropriate levels
Participate in company meetings
Work with service manager to ensure physical condition of property is maintained according to company operating and safety standards
Assist service manager with organizing and prioritizing service requests; ensure all service requests and repairs are made correctly and in a timely manner
Help service manager oversee completion of service requests in 24 hours or per property policy
Work with service manager to ensure excellent curb appeal at all times
Inspect grounds, buildings, and other property features as required to minimize liability concerns
Assist service manager with overseeing turnkey operations and ensuring that vacant units are made rent-ready in a timely manner
Work with service manager to maintain an effective preventative maintenance program
Maintain an organized, clean and safe work area
Ensure adherence to the company safety and hazard communications programs, policies and procedures
Maintain a high level of customer service
Communicate effectively with residents, fellow associates, vendors and supervisors
Assist service manager with department budgeting and re forecasting as required
Other tasks as assigned by the supervisor
Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.
Education
No specific level of education is required
Ability to read and write English for safety and productivity reasons
Ability to accurately perform basic mathematical functions
Professional Experience
One to two years minimum experience in property management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.
Attendance/Travel
Ability to work any of the seven days of the week, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
Physical Requirements
Hand-on repairs and maintenance constitutes 90 to 95 percent of the work, with remaining time spent supervising the work of other associates and outside contractors in the absence of the service manager
Perform general maintenance repair tasks professionally without endangering yourself, residents or fellow associates
Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit
Licenses/Equipment
Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions
EPA certification Type I and II
Pest control, if performed in-house
Other licenses and certifications as required by Gables, state or federal law
Own set of basic hand tools; tools not provided by community
Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
Appropriate safety equipment and apparel that includes proper footwear, such as work boots
Skills
Ability to deal well with people
Good verbal communication skills
Strong customer service representation
Special skills include ability to diagnose problems with and repair the following:
Major appliances
HVAC, with EPA Certification
Basic to intermediate plumbing, sheetrock, general carpentry
Basic to intermediate electrical , when no license is required
Pool care and pest control if required by community
Roofs and gutters
Wallpaper/painting
Irrigation maintenance and repairs
Landscaping
Fountain maintenance and repairs
Foundation/sidewalk repairs
Ice/snow removal
Computer Skills
Basic computer and Internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
Learning and Development
Commit to ongoing professional development and career growth
Career Apparel
Must wear career apparel based on defined company standards
Compensation: $26.00-$29.00 hourly plus bonuses. Health and retirement benefits available.
An Equal Opportunity Employer - M/F/D/V.
If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!
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