Manager, Platinum Access - LA28 Olympic & Paralympic Games

Who We Are:
On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.


THE ROLE
The Business Development Manager is an important role within the broader On Location business development team focused on curating and selling bespoke programs and services to around global and domestic sporting and cultural events. This role will primarily be responsible for proposal development and account management, curating customized solutions for each corporate group and/or organizations by building a budget that supports a strong operations / staffing structure for a high-touch on-site delivery. This position will work in tandem with the division’s leads and other team members as well as other key workstreams -- including but not limited to commercial strategy, marketing, legal, and operations (program management) -- to meet and exceed client expectations as well as create effective & efficient processes and a positive & productive working environment.
ESSENTIAL FUNCTIONS & RESPONSIBILTIES
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
Primary Responsibilities:
Business Operations
o Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations
o Develop and maintain a strong working relationship with all functional areas / workstreams; available to assist other related projects, as needed
Maintain working knowledge in the following areas:
Commercial and Stakeholder/Affiliate Product Offerings and Inventory for Rightsholder Properties
Official Platinum Access Collection for the LA28 Olympic and Paralympic Games
Authentic cultural experiences and local interests, specifically as it relates to B2B, corporate guests, and HNWIs
o Author and distribute event-related communications to applicable staff
o Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client
o Execute all other duties assigned by the team or leadership
Business Development
From initial contact to the contracting phase to execution -- develop and maintain relationships with corporate clients, UWHIs, and other important VIP clients with the goal of driving sales long-term across all On Location properties
o Identify the unique hospitality requirements of each client, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on client business objectives
o Build and manage event budgets (in Airtable and/or Microsoft Excel) during the ideation and curation process, with oversight from Management and other key function areas, to ensure the proposed and sold experiences are financially sound
o Author, edit, assist with design, and/or produce proposal materials
o Manage the contracting process, including negotiations, escalations, and approvals/signatures for mutually “win-win” solutions and ensure On Location receives the best available rates in the market for guest experiences
o When required, support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members
o Maintain client records in the CRM/database (Salesforce) and inventory management systems (varies)
Account Management
o Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations
o Review post-event notes and client surveys to ensure brand quality standards are achieved
o Maintain the collection, input, and documentation of event summary information (e.g., historic sales reporting, event survey, and financial client reporting, actuals to accounting, check approval)
o Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc.
o Research, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions
· Platinum Operations
o Take on an on-site role in the delivery of individual programs as requested by Platinum Operations team
Other Duties & Responsibilities:
· Team Management: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc.
· Develop, document, and implement specific procedures, systems, and operational efficiencies
Conduct and/or participate in Team and Leadership Team meetings, as needed
Provide leadership / feedback on process development / improvement during meetings
· Participate in post-event review meetings regularly
Conduct process review / improvement meetings regularly
· Provide input on performance reviews, bonuses, and merit increases
· Monthly expense and/or event budget reconciliations, as needed
· Drive focus on Continuous Quality Improvement
Foster an environment for participation and engagement from the B2B team and other workstreams
· Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey
· Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation
· Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized
· Extensive collaboration and communication within the team and across workstreams
· Situation analysis and decision making; identify, understand, and remove roadblocks
Travel:
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities. Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education and/or Experience, Knowledge, Skills, and Abilities:
· Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
· Experience in a management position (minimum of 5+ years), preferably in a B2B role or within the travel and hospitality industry
· Proficiency in Salesforce, Airtable, Keynote (Apple), and Microsoft Office applications (particularly Excel, Outlook, and PowerPoint)
Preferred Education and/or Experience, Knowledge, Skills, and Abilities:
· Proven record of building and maintaining client relationships and managing complex corporate accounts
· Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations
· A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients
· Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals
· Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
· A creative, innovative,