Content Designer

Create and manage content for chat experiences, including dialogue, prompts, error messaging and navigation, ensuring clarity, accessibility and alignment with user needs and business goals
Collaborate on content strategies and information architecture, systems of words, content types and voice and tone to ensure content is aligned to established audience and business objectives, research insights, brand standards, legal and compliance requirements, accessibility best practices and digital standards
Collaborate closely with conversation/product designers, product managers, development, and legal teams
Seek simplicity, distilling complex concepts into clear, concise and contextual content and taxonomies
Audit and inventory content to identify gaps in quality, compliance, standards and branding
Continuously refine conversational content based on user feedback, analytics and testing, while adhering to accessibility, compliance and brand standards.
Required Qualifications:
At least 5 years of content design, content strategy and UX writing experience
Proven track record of designing accessible, scalable and user-centered content conversational experiences, ensuring clarity, engagement and seamless interaction
Advanced organizational skills with attention to detail, capable of handling multiple projects simultaneously and able to move between strategic and tactical work
Excellent verbal, written and presentation skills
Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors and legal and compliance professionals
Preferred Qualifications:
Experience working in a regulatory environment that requires legal and compliance oversight
Experience with collaboration and agile technology, such as Jira
Experience with Google conversational platforms

Work arrangement
Yes