Customer Service Representative

Our Edmonton Branch is seeking a Customer Service Representative / Estimator to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.
Qualifications:
High School Diploma with other relatable education
Post Secondary Education considered an asset
2 years estimating blueprints, and completing measurements and take offs
2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
Strong organizational skills, with attention to detail
Ability to handle challenging situations with diplomacy and respect
Works well with team members to resolve issues and move forward in a proactive manner
Effective verbal communication skills
Proficient mathematical skills with strong understanding of measurements and fractions
Ability to solve problems as they arise
Duties and Responsibilities:
Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Inputs orders/quotes into the computer system and confirms availability of product
Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
Establishes proactive communication with customers to ensure understanding of product ordered
Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
Maintains and develops relationships with contractors, clients and sub-contractors
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Ensures that orders are put into production on time to meet pickup and delivery schedules
May handle warranty and service issues as they arise
Other duties as assigned
FLOFORM is proud to offer the successful candidate:
Competitive Wages
Medical and Dental Benefits
Paid sick days
RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume at www.floform.com/careers
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at