Customer Success Manager

Are you looking to be a part of a growing global organization? We are currently looking for a Customer Success Manager to join our team!
Who we are:
SiiRA is a global platform that connects top-notch digital professionals with US-based companies in digital growth mode.
At SiiRA, we believe in an agile and sustainable workspace that promotes access to worldwide talent and drives enterprise growth. This is why SiiRA builds and fosters remote and competent teams that make the most of your expertise and skills.
Who we are looking for:
We are seeking a dedicated Customer Success Manager with at least 5 years of experience to join our dynamic team.
Responsibilities:
Own the customer lifecycle from onboarding to renewal, ensuring a seamless and value-driven experience.
Serve as the primary point of contact for a portfolio of strategic customers.
Build and nurture strong, long-term relationships, ensuring client satisfaction and success.
Collaborate with Sales, Product, and Support teams to resolve issues and drive product adoption.
Analyze customer data to identify engagement trends, risks, and growth opportunities.
Conduct regular business reviews and align customer goals with product capabilities.
Advocate for customer needs internally and contribute to continuous product and service improvement.
Monitor customer health metrics, usage patterns, and support trends to reduce churn.
Qualifications:
5+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or tech environment.
Exceptional interpersonal, communication, and problem-solving skills.
Strong understanding of customer success metrics, CRM tools (e.g., Salesforce, Gainsight, HubSpot).
Experience working with cross-functional teams (Sales, Product, Marketing, Support).
Ability to strategically manage customer relationships and negotiate renewals and upsells.
Analytical mindset with the ability to interpret customer data and translate it into actionable insights.
Comfortable in a fast-paced, high-growth environment.
At SiiRA, we cherish diversity, equity, and inclusiveness. Our priority is that you feel respected and appreciated.
As leaders and partners across industries, we strive to cultivate an environment reflective of our greatest asset; our people.
We keep candidates updated at every hiring stage through MySiiRA, so registering there is the easiest way to follow your application.

Work arrangement
Yes