International Sr. Product Manager

GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com
A DAY IN THE LIFE:
The International Sr. Product Manager, is responsible for advancing Tandem Diabetes Care’s international product portfolio. This leader will help manage the product portfolio serving Tandem’s customers in international markets alongside the Director of International Product Management. They will represent the voices of the international customer and the international business in the product development process. They will work in partnership with product and platform line leaders to ensure that configurations meet the needs of international market and will assist with managing roadmaps. This expert will work collaboratively across the company, and with outside partners focusing on engagement with International downstream teams, R&D, Program Management, Clinical and Regulatory Affairs, Quality, Operations, Human Factors, User Experience and Global Marketing. This individual will also help drive continuous transformation of international processes and lead product definition for ongoing market expansion.
An International Sr. Product Manager at Tandem also:
Develops and secures stakeholder buy-in to the strategy for and definition of Tandem’s portfolio of international products and manages their configuration, scope and roadmap timing through launch, scaling and end-of-life working closely with the Commercial team and product leadership and communicates with management on product performance issues or market changes relevant to scope of role.
Identifies market-specific requirements, including hardware, software, packaging and labeling, by gathering of voice of customer (VOC) information and proposes plans for the evolution of key elements of Tandem’s portfolio, along with ongoing maintenance and recommendations for the improvement of in-market offerings, all supported by robust business cases. Leads product definition activities for ongoing market expansion efforts. Supports incorporation of these plans in roadmaps that provide direction for cross-functional teams.
Collect critical qualitative and quantitative data through market research, customer and field engagement and both analyze the data and work with finance teams to quantify the opportunity.
Engages with peers in Tandem’s product management and product delivery functions, including Engineering, PMO, Regulatory and Quality Affairs, to translate market and user requirements into specific product requirements and supports their ongoing prioritization of features and market level configurations consistent with product roadmaps.
Helps drive continuous transformation and process improvement across international product delivery workflows, including labeling, translation/localization, operations and early access programs. Finds bottlenecks and dependencies, proposes scalable solutions, and works with functional owners to put improvements in place and keep them working.
Engages with Product Marketing and Market Access to identify and propose appropriate marketing and reimbursement strategies and messaging for new and in-market products, including content for product education and training for distributors, HCPs and patients, with a focus on adaptation for international markets.
Works collaboratively with distributors and external partners. Identifies further opportunities to engage external parties to advance Tandem’s roadmap.
As required, engages with clinical Key Opinion Leaders to create a strong network and drive ideation/creation of industry state of the art intelligence.
Ensures compliance with company policies, including Privacy/HIPAA, and other legal and Regulatory requirements.
WHEN & WHERE YOU’LL WORK:
This position will require you to come into the San Diego Headquarters as needed based on business demands. Tandem will provide equipment for you to work remotely when not in office.
Schedule: This role will require regular attendance of meetings that begin as early at 7:00 am PT due to consistently connect with international partners.
Travel: This role will require car and air travel up to 25% of time including international travel.
WHAT YOU’LL NEED:
BS/BA degree in engineering, information technology, or health sciences disciplines preferred; BS/BA Degrees in product management, business administration, economics, mathematics, or related fields will be considered.
8 years’ related experience in a combination of product management, product development, and/or product planning with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent experience.
Direct work experience delivering commercial products and services, ideally in consumer facing medical devices with mobile app and international requirements. Experience interacting with physician and other clinical stake holders.
Skilled in translating international business needs, regulatory guidance, and research into market and user requirements and establishing clear short- and medium-term roadmaps for individual countries and markets.
Experience in assembling and configuring a product portfolio for diverse geographic markets, with due consideration to commercial stakeholder requirements, market access needs, regional compliance, and distributors.
Proven ability to drive process improvement and operational transformation in a cross-functional, regulated setting. Working knowledge of labeling, translation/localization, operations and early access processes for medical devices.
Experience defining products and market-level configurations for new market entry, turning country-specific regulatory, language and commercial needs into clear, actionable requirements.
Experience in product management in integrated systems encompassing hardware, software, data and cloud components, strong knowledge of product management processes and systems.
Communicates complex ideas and convey in-depth knowledge across a a matrixed environment, anticipates potential objections, and influences others, often at senior levels, to adopt a different point of view.
Hands-on experience with Agile and waterfall development methodologies.
Anticipates and plans for clinical, compliance and regulatory issues as it relates to delivering medical devices to market with the ability to objectively evaluate situations and make recommendations for changes considering project demands.
Foundational knowledge in one or more of the following disciplines: Clinical and regulatory, reimbursement, product development, product marketing, operations, financial planning.
General understanding of the diabetes industry; direct experience preferable.
Advanced computer and computer software skills, to include Microsoft Office products, CRM, and proprietary databases and the ability to leverage AI tools responsibly in a heavily regulated environment to assist with role functions.
EXTRA AWESOME
Master’s degree preferred, MBA a positive.