Live opening · Posted 5 days ago
Solar Inverter Service Manager
Heaven Green Energy Ltd. · Surat, Gujarat, India (On-site)
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At a glance
The key details from the original listing.
CompanyHeaven Green Energy Ltd.
LocationSurat, Gujarat, India (On-site)
Work modeNo
Source
Linkedin
ListedPosted 5 days ago
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About the role
Description supplied by the original job listing.
We are seeking an experienced Service Manager – Solar Inverter Service to lead the complete after-sales service function for our solar inverter business. The role is responsible for managing technical support, field service operations, warranty management, service teams, customer satisfaction, and continuous product improvement.
The ideal candidate will collaborate with R&D, Quality, Manufacturing, and Sales teams to ensure reliable product performance while establishing efficient service processes and delivering an exceptional customer experience.
Solar Inverter Service
Technical Troubleshooting
Root Cause Analysis (RCA)
Administrative Work
Technical Expertise
Responsibilities
Lead solar inverter service operations
Manage technical troubleshooting, warranty, and field support
Guide and develop service engineers and channel partners
Monitor service KPIs, customer satisfaction, and turnaround time
Develop service SOPs, technical documentation, and training programs
Must Have
5 to 6 years of experience in solar inverter service or technical support
Strong knowledge of on-grid, off-grid, and hybrid inverters
Team leadership and people management experience
Expertise in troubleshooting power electronics and PV systems
Strong problem-solving skills
Nice to have
Experience in inverter manufacturing or OEM environment
Experience with ERP/CRM platforms
Experience in service process automation and continuous improvement
Strong analytical skills
What's great in the job?
Great team of smart people, in a friendly and open culture
Expand your knowledge of various business industries
Create content that will help our users on a daily basis
Real responsibilities and challenges in a fast evolving company
Our Product
Discover our products.
READ
What We Offer
Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
Work arrangement
No
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