Lead Product Manager

What We Do
Insurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that. We built the first and only complete financial operations platform purpose-built for insurance — combining accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we've become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations from collection to close.
How We Do It
Ascend automates the financial operations that insurers, MGAs, and agencies run every day and embeds directly into the transactions where money actually moves. Point solutions are easy to build and even easier to copy. The companies that win won't just sell tools — they'll capture value where the money actually moves. Ascend is built for exactly that moment. Our customers don't just adopt software, they unlock measurable efficiency with a proven 5-7x return on investment.
Our team is onsite in San Francisco. We bring deep expertise in insurance, fintech, and financial infrastructure to build what the industry has never had.
Why We Do It
The insurance industry intermediates trillions of dollars — and almost none of that infrastructure was built for the modern era. Legacy systems aren't just inefficient; they're a ceiling on what the industry can become.
Ascend's mission is to become the leading financial automation platform for insurance by 2030 — powering the financial operations of the entire industry and transforming the way trillions of dollars move. We're not building another point solution, we're building the financial backbone of insurance.
Your Role
Ascend is looking for a Lead Product Manager to define the vision and strategy for our core money movement products. You'll start by partnering with an existing product manager and grow into owning this product area overall.
These products span integrations, invoicing, payments, receivables, financing, payouts, funds flow, and the full payment lifecycle. They're closely connected. You'll own vision, strategy, and execution for a defined set of products and also align priorities and sequencing across all of them. Enterprise and strategic customers rely on these products to run increasingly complex financial operations. A big part of the job is using AI to automate those operations. You'll measure where automation is working, find where it isn't, and keep cutting the manual work it takes for customers to close their books.
This role mixes strategy with hands-on technical product work. You'll work directly with customers, write product and technical specs, and work closely with engineering to define how the system behaves and to make tradeoffs. Many of these workflows have never been automated before, so you'll often need to define the problem before you can solve it. You'll be accountable for measurable gains in adoption, operational efficiency, automation, and revenue.
Responsibilities Will Include
Objective #1: In your first 30 days:
Learn Ascend's platform, how customers work today, and how money moves through our system
Talk with customers about their financial operations: where they get stuck, where they still work by hand, and what they'll need as they grow
Work with Engineering to understand the APIs, data models, system behavior, and dependencies between products
Review the AI and automation already in place: what's working, where exceptions and manual touches still happen, and what drives them
Present an initial assessment of the biggest opportunities, backed by customer feedback and data
Objective #2: In your first 60 days:
Define a product vision and strategy based on customer needs and Ascend's business goals
Set a baseline for operational efficiency, such as manual touches, exception rates, and turnaround time, and set targets for reducing it
Turn the strategy into a quarterly roadmap with clear priorities, tradeoffs, and expected outcomes
Write product and technical specs for the top initiatives, covering workflows, system requirements, edge cases, and acceptance criteria
Align product, engineering, and leadership on priorities, sequencing, and how success will be measured
Objective #3: In your first 90 days and beyond:
Own and evolve the product vision, and take on more of the product area over time
Build AI into the core of product workflows to automate manual work and exception handling, with the goal of reducing the time and effort customers spend on their financial operations
Track how well automation performs, find where it falls short, and keep improving it
Build capabilities and tooling that scale with enterprise complexity and growth
Lead initiatives from discovery and spec through launch and adoption, and be accountable for the results
Work with Engineering on API requiremen