UX Researcher

Job Title: UX Researcher
Type - Contract
Location - Remote
Roles and Responsibilities:
Plan, design, and execute comprehensive qualitative and quantitative user research studies, including usability testing, user interviews, surveys, and ethnographic research.
Utilize Qualtrics for advanced survey design and data collection, and leverage Dovetail for research data synthesis and analysis.
Develop detailed User Journey Mapping to visualize user interactions and identify pain points and opportunities for improvement.
Collaborate with cross-functional teams to define research goals, develop research plans, and prioritize user experience enhancements aligned with enterprise-level requirements.
Present research findings clearly and persuasively to stakeholders through detailed reports, presentations, and interactive workshops.
Advocate for the user by ensuring that research insights are integrated effectively throughout the product development lifecycle.
Manage research logistics including participant recruitment, scheduling, and compliance with ethical standards.
Employ Figma or other wireframing tools to support design teams by creating low-fidelity prototypes and wireframes that reflect research insights.
Apply your experience with Salesforce platforms to understand and improve user interactions within CRM and enterprise environments.
Stay up-to-date with the latest UX research methodologies, tools, and industry trends to continuously enhance research quality and impact.
Qualifications:
Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Design, or a related discipline.
5 to 7 years of proven UX research experience, preferably within banking or financial services, and exposure to enterprise-level environments.
Strong expertise in user-centered design principles, research methodologies, and data analysis.
Demonstrated ability to conduct user research that drives actionable insights and measurable product improvements.
Excellent analytical, problem-solving, and communication skills, with the ability to collaborate effectively in agile, cross-functional teams.
Prior experience working with or within Salesforce ecosystems is highly desirable.
Tools and Technologies:
Proficiency in Qualtrics for survey creation and data collection.
Skilled in Dovetail for qualitative data analysis and research repository management.
Experienced in Figma or equivalent wireframing/prototyping tools for translating research insights into design concepts.
Strong command of User Journey Mapping techniques to illustrate user experiences and identify UX opportunities.
Familiarity with enterprise platforms such as Salesforce to understand complex user workflows.
Comfortable using collaboration and project management tools like JIRA, Confluence, or Trello.

Work arrangement
Yes