SCB Tribe - Change Management

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Job Description
Change Impact Assessment
Assess change impact and readiness across processes, tools, and ways of working.
Evaluate impacts of new AI and Agentic workflows on users and teams.
Conduct change readiness assessments and identify adoption risks.
Establish and enable Change Champion networks within impacted areas.
Stakeholder Engagement
Identify and analyze stakeholder groups and impact scope.
Work closely with Tribe Lead(s), Product Owners, Business, Operations, Risk, Technology, and other stakeholders to embed changes successfully.
Drive alignment and lead engagement activities with all related functions.
Change & Communication Management
Develop and execute change management plan and adoption roadmap.
Create communication materials including announcements, FAQs, and progress updates.
Design mitigation plans to address resistance and increase user engagement.
Partner with business units to drive awareness, readiness and adoption before and after go-live.
Training & User Enablement
Design and deliver training programs for diverse user groups.
Develop user guides, quick reference materials, and learning assets.
Facilitate workshops, train-the-trainer programs, and change champion activities.
Monitor adoption, issues, and effectiveness after implementation.
Maintain knowledge content on Knowledge Management (KM) platforms.
Qualifications:
Bachelor's degree or higher in Business Administration, Human Resources, Organizational Development, Communications, Information Technology, or related fields.
3 years of experience in Change Management, Organizational Development, Learning & Development, Digital Transformation, or Project Management.
Experience supporting technology implementation or business transformation initiatives.
Strong coordination, problem-solving, and execution skills.
Experience working in Agile or cross-functional project environments is a plus
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.