Client Services Manager

Job description:
Client Service Manager – Event Industry
Company: Event Dynamics India Pvt. Ltd.
Position: Client Service Manager
Experience: 4+ Years
Industry: Events / Event Management
Location: Mumbai
Employment Type: Full-Time
Job Summary
We are looking for an experienced and client-focused Client Service Manager to manage key client relationships and ensure seamless coordination between clients and internal event teams. The candidate will be responsible for understanding client requirements, managing communication, coordinating event deliverables, and ensuring successful execution of events while maintaining high standards of client satisfaction.
Key Responsibilities
Act as the primary point of contact for clients throughout the event lifecycle.
Understand client briefs, objectives, expectations, budgets, and event requirements.
Develop strong and long-term relationships with corporate clients, brands, agencies, and event partners.
Coordinate with Business Development, Creative, Production, Operations, Décor, Catering, and other internal teams to ensure smooth execution.
Convert client requirements into clear internal briefs and ensure timely delivery.
Prepare and coordinate event proposals, presentations, quotations, timelines, and project-related documentation.
Conduct regular client meetings, calls, presentations, and site visits.
Manage client feedback, revisions, approvals, and changes throughout the project.
Ensure all deliverables are completed within the agreed timeline, scope, quality, and budget.
Coordinate with vendors and internal teams wherever required for event execution.
Monitor event progress and proactively identify and resolve potential issues.
Handle last-minute changes and client requirements professionally during event execution.
Maintain proper documentation of client communication, approvals, budgets, and project updates.
Prepare regular project status reports and provide updates to management.
Ensure smooth on-ground coordination during events and maintain strong client relationships.
Collect post-event feedback and identify opportunities for improvement and repeat business.
Work closely with the Business Development team to identify opportunities for upselling, repeat business, and client retention.
Required Skills & Competencies
4+ years of experience in Client Servicing / Account Management / Event Management / Experiential Marketing.
Strong understanding of the event industry and event execution process.
Excellent communication and presentation skills.
Strong client relationship management skills.
Excellent coordination and follow-up abilities.
Strong problem-solving and negotiation skills.
Ability to manage multiple projects and clients simultaneously.
Good understanding of event budgets, quotations, timelines, and deliverables.
Ability to work under pressure and manage last-minute event requirements.
Strong interpersonal and team coordination skills.
Proficiency in MS Office, Excel, PowerPoint, and relevant project/CRM tools.
Preferred Candidate Profile
Candidates from Event Management, Experiential Marketing, Advertising, Media, Hospitality, or related industries will be preferred.
Experience handling corporate events, conferences, exhibitions, product launches, brand activations, weddings, and experiential events will be an advantage.
Should be comfortable with client meetings, site visits, and on-ground event coordination.
Should be proactive, organized, presentable, and highly client-oriented.
Willingness to travel and work flexible hours during event execution.
Key Performance Indicators (KPIs)
Client satisfaction and retention
Successful and timely event delivery
Repeat business from existing clients
Quality of client communication and relationship management
Project timelines and deliverables
Budget and scope management
Issue resolution and response time
Client feedback and post-event satisfaction
Contribution to upselling and additional business opportunities
Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Provident Fund
Work Location: In person

Work arrangement
No