SSSPL - Implementation Analyst

At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.
Job Description
Title: Implementation Analyst
The Implementation Analyst will be responsible for supporting new client on-boarding operations. Establishing billing access, account creations, coding, and invoice retrieval. Gathering and analyzing customer data for pre and post implementation activities. The analyst will work closely with the vendors, clients and internal groups.
Responsibilities:
On-boarding: 30%
Support the implementation process, from kick-off to completion
Create, modify and update the vendors and accounts for each client
Define hierarchies, allocate the costs and parsers to accounts
Manage the billing settings and retrieval methods
Co-ordinate with clients, vendors, Operations, Audit and Production teams
Gather invoices by email/phone and upload
Billing access: 30%
Foster positive relationships with key vendors to facilitate effective communication,
billing access and issue resolution
Understands telecom billing concept and practices
Act as a liaison between Bruin's clients and vendors
Register the accounts in vendor portals to obtain portal and e-billing access
Manage customer requests and escalations
Track disputes and follow through to achieve the desired results on time
Reporting and Documentation:20%
Maintain a shared and easily accessible repository of Vendor Contact Information,
Escalation Listings, and Portal Access
Track and report on vendor engagement activities, including the status of open
action items
Maintain accurate records and documentation related to vendor interaction
Product Development and Enhancements: 10%
Identify opportunities for system improvements in relation to billing operations and implementation
Improve the time it takes to implement and on-board customers.
Work with development to build and improve on bots to pull invoices from the portal and emailbox against expense management system
Requirements
3+ years in the Telecommunications field
2+ years interacting with Telecommunications vendors in relation to billing
Experience with telecom billing, finance and vendor contracts
Strong process implementation skills
Strong communication skills – The ability to pick up the phone and reach out to any internal or external customer
Ability to manage customer relations and expectations (Experience with F500 Customers a plus)
Advanced knowledge of MS Office (Excel, Access, Outlook and Teams), SQL knowledge a plus
Ability to multitask and meet stringent deadlines in a fast-paced work environment
Extremely detail oriented and analytical