Salesforce Marketing Cloud Technical Consultant

Total 9+ years of experience. 4+ years of Business Analysis experience in campaign management, CRM, Salesforce Marketing cloud
Strong expertise in requirements gathering, analysis, documentation, and stakeholder management.
Understanding of outbound campaign operations across Voice, SMS, IVR, and/or digital marketing channels.
Experience translating business needs into functional specifications and technical requirements.
Ability to work with data structures, contact lists, file-based integrations, and data mapping.
Experience supporting campaign migration, platform modernization, or transformation initiatives.
Experience supporting UAT activities, including test scenario definition, defect triage, stakeholder validation, and business sign-off coordination.
Excellent communication and facilitation skills, with the ability to collaborate effectively with business users, operations teams, and technical teams.
Proficiency with Excel, PowerPoint, Jira or similar project tracking tools.
Preferred Qualifications/Good to have SkillsExperience with NICE CXone or other contact center platforms.
Familiarity with Snowflake and marketing data integrations.
Knowledge of IVR campaign platforms such as AcuCall or IVR Technology.
Salesforce Marketing Cloud certifications.
Experience in healthcare, patient services, or regulated industries.
Prior involvement in large-scale campaign migration or platform consolidation programs.

Work arrangement
Yes