Architect

Senior AI / Agentic Architect
The Company
About Comviva
Comviva is an industry leader for providing digital platforms crafted for telecom operators, banks, financial services organisations, and other enterprises, guided by our brand philosophy, 'Experience Credible Impact'. With 500+ deployments across 100+ countries, 100+ patents and 250+ awards to our name, we provide solutions for BSS, banking and fintech, AI-led marketing automation and messaging platforms, which have been recognised by leading research firms, including Gartner, Forrester, IDC, Frost & Sullivan, ISG, Juniper Research, Rocco Research, amongst others.
Noteworthy among our accolades is the second position in Digital Wallet platforms by Juniper Research, our position as a Leading Challenger in Juniper Research's Conversational AI leaderboard, and a consistent placement in Gartner's Magic Quadrant. Most recently, Comviva has been featured in the Gartner Hype Cycle for Data, Analytics and AI for Enterprise Communication Services, 2026 and the Gartner Hype Cycle for Telco Cloud Services, 2026. The breadth of recognition extends across several Gartner reports, encompassing Partner Relationship Management, CSP Customer Management, Revenue Monetization, Artificial Intelligence for CSPs, CPaaS, and Digital Commerce. Forrester has acknowledged Comviva's prowess in Real Time Interaction Management, Cross-Channel Marketing, Loyalty and Rewards, Enterprise Marketing, Customer Analytics, Journey Orchestration, Digital Banking, and Marketplace Development, and has included Comviva in The State Of Agentic Payments For B2B. In the Digital Commerce domain, IDC's flagship Marketscape report has recognised our contributions. ISG mentions Comviva for our mobiquity Banking Suite in their ISG Provider Lens report, and Omdia includes us in their Omdia Universe for Digital Banking platforms. Juniper Research and Rocco Research consistently feature Comviva in their competitor leaderboard for key reports covering CPaaS, A2P Messaging, SMS Firewall, mobile money, CDP, and more.
Our employee value proposition, 'Rise. Reinvent. Outshine.', shapes how we grow talent: our people rise into real ownership early, reinvent both the product and themselves in an organisation that files its own patents, and outshine in work that reaches billions. Our commitment to excellence extends beyond technology, as evidenced by multiple awards, including the 'Great Place to Work For' Certification, Top 25 Best Workplaces for Women, Golden Peacock Awards, Times Ascent 'Dream Companies to work for', Brandon Hall HCM Excellence Gold Award, and ASSOCHAM Diversity & Inclusion Excellence Award in the HR Excellence category.
Comviva's technological innovations have earned international and regional acclaim, with recognition at prestigious awards such as GSMA GLOMO (3 Times Winner), Global Telecoms (GLOTEL) Awards, Frost & Sullivan's "Digital Marketing Company of the Year," AITE Group Digital Wallet Innovation Awards, AfricaCom Awards, World Communication Awards, Juniper Research Future Digital Awards, Asia Communication Awards, Global Telecoms Business Innovation Awards, Golden Peacock Awards for Innovation, Banking Technology Awards, Global Carrier Award, IBS Intelligence Global FinTech Innovation Awards, Global Fintech Awards, Asia Fintech Awards, Emerging Payments Awards, PayTech Awards, and Telecoms World Middle-East Awards.
These accolades stand as a testament to our unwavering commitment to assisting clients in their digital transformation journey, offering cutting-edge technology that empowers end-users with new-age products and services, and to the credible impact our people create every day.
Job Title: Senior AI / Agentic Architect
Key Accountabilities
Experience: 12+ Years
Location: Bengaluru
Function: Technology Unit – AI, Agentic AI & Platform Engineering
Role Summary
Looking for a highly experienced Senior AI / Agentic Architect to lead the architecture and engineering of Comviva’s next-generation Agentic Orchestration Platform and Context Engineering Fabric.
This role will drive the transition from traditional AI-assisted workflows to autonomous yet governed multi-agent systems capable of orchestrating decisions, workflows, product intelligence, and operational automation across product platforms including BSS, Fintech, Martech, CPaaS, and AI Ops ecosystems.
The architect will work closely with Product Units, AI COE, Platform Engineering, Security, Performance Engineering, and Cloud teams to establish a scalable, secure, telco-grade AI platform that supports:
Multi-agent orchestration
Context-aware reasoning
AI-native workflows
Human-in-the-loop governance
AI security and guardrails
Real-time operational intelligence
Agent marketplace enablement
SaaS and cloud-native extensibility
This is a strategic hands-on architecture role requiring deep expertise in AI systems, distributed architectures, platform engineering, and enterprise-scale orchestration.
Key Responsibilities
Agentic Platform Architecture
Define and architect the enterprise-wide Agentic Orchestration Platform for telecom-grade AI systems.
Design scalable architectures for:
Multi-agent orchestration
Agent lifecycle management
Agent memory and context handling
Goal decomposition and planning
Autonomous workflow execution
Human-in-the-loop approvals
Agent communication frameworks
AI & Agent Engineering
Design and implement:
Autonomous agents
Tool-using agents
Retrieval-augmented generation (RAG)
Multi-agent collaboration patterns
AI copilots
AI Ops agents
Decision intelligence systems
Define architecture standards for:
Prompt engineering
Context injection
Agent memory
Evaluation frameworks
AI observability
Hallucination mitigation
Responsible AI controls
Platform & Cloud Engineering
Architect cloud-native AI platforms on AWS/Azure/GCP.
Design scalable runtime infrastructure using:
Kubernetes
Container orchestration
Service mesh
API gateways
Event streaming frameworks
Drive platform engineering best practices for:
Internal Developer Platforms (IDP)
GitOps
Infrastructure as Code
AI workload scalability
GPU-aware scheduling
Performance optimization
AI Governance
Define enterprise AI governance patterns for:
Responsible AI
Explainability
Auditability
Security guardrails
Data privacy
Model access controls
Required Skills & Experience
Core AI / Agentic Skills
Strong experience in:
Agentic AI systems
Multi-agent orchestration
AI workflow automation
Context-aware AI architectures
Generative AI platforms
Autonomous systems design
Hands-on experience with:
LLM orchestration frameworks
RAG architectures
Vector databases
AI memory frameworks
AI evaluation pipelines
AI / Agentic Technology Exposure
Experience in one or more:
LangChain
LangGraph
Semantic Kernel
CrewAI
AutoGen
MCP (Model Context Protocol)
AI Gateway frameworks
Agent lifecycle frameworks
AI observability platforms
Cloud & Platform Skills
Strong expertise in:
AWS / Azure / GCP
Kubernetes
Docker
Microservices
Event-driven architectures
Kafka
API-first architectures
Platform Engineering
GitOps
Terraform
Programming & Engineering
Strong coding experience in:
Python
FastAPI
Node.js / TypeScript (preferred)
Distributed systems engineering
API integration frameworks

Work arrangement
Hybrid