Head of Analytics & Insights

Head of Analytics & Insights
Strategic Leadership & Team Enablement
Analytics Delivery & Business Impact
Operational Excellence & Continuous Improvement
Position Purpose
Background to Woolworths and Quantium
Woolworths Group is Australia and New Zealand’s largest retailer covering Australian food and everyday needs employing 190,000 team members across Asia Pacific, serving over 20 million customers across our brands every week. With more than 1,400 stores across Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, B2B business serving wholesale and export markets, and a range of fast-growing eCommerce businesses.
Our purpose is to create better experiences together for a better tomorrow for our customers and team. By partnering with Quantium, a world-class data science and advanced analytics business we’re excited about the future as we unlock the power of data to reimagine retail.
Through this partnership, we’ve created a new business called wiq, that will harness the best of Woolworths Group and Quantium to build world-class retail analytics capabilities and solve the most complex problems to reimagine retail. We’re also commercialising some of our capabilities to power retail partners across the globe, creating a better tomorrow for our team, customers and the communities we serve. We leverage agile ways of working to help our team develop their skills while also making sure our team is focusing on solving the most complex problems for both our customers and team.
Overview of the role
The Head of Analytics & Insights acts as a strategic Analytics & Insights partner, bridging the gap between complex raw data and actionable commercial value across the enterprise. It is a dual leadership position encompassing home team leadership for a sophisticated analytics capability providing visibility on performance and informing critical decisions. Beyond team leadership, the Head of Analytics & Insights will also be mandated to deliver specific strategic initiatives, defined in partnership with CustomerX and eComX.
Key Responsibilities Summary:
Lead, coach, and develop a high-performing team initially spanning Analytics & Insights and Cloud Operations Engineering professionals, expected to grow in size and scope over time.
Direct line management of 5-6 Managers and indirect line management of ~50 team members, guiding them to translate complex data into actionable, strategic insights that solve impactful business problems.
Oversee a distributed matrix of analytical talent, establishing operational rhythms to integrate and support offshore team members (e.g., ensuring alignment with agreed IST start times).
Foster a robust culture of data-driven decisions, ensuring teams can translate complex data into clear, high-impact business narratives.
Drive an "AI-First" mindset across the team, overseeing the integration of Generative AI tools to automate workflows, accelerate technical delivery, and uplift overall team capability.
Delivery accountability:
Partner with senior leaders to ensure the team delivers high-quality, high-value Customer, Commercial, and Digital BAU analytics and strategic initiatives.
Lead a team of ~50 high-performing retail analytics professionals, growing in scale and scope over time.
Ensure appropriate quality assurance processes are deployed against all analytical outputs to validate they are statistically sound and directly aligned with squad and business unit KPIs.
Guide the team in applying advanced data storytelling frameworks (such as the Pyramid Principle—leading with the answer) to structure technical findings into 5-minute high-impact narratives for senior leadership.
Drive the adoption of modern data & analytics practices, ensuring the implementation of DBT and Python to manipulate data, automate repetitive data preparation tasks, and build repeatable data workflows.
Champion defensive coding, automated QA checks, and CI/CD version control to ensure the absolute integrity and efficiency of analytical pipelines.
Foster a positive office and team culture, aligned to Woolworths values and bringing the best out of each team member
Resolve escalated issues quickly and effectively
Financial & Key Results
Delivery outputs as agreed with squad leaders on budget and on time
Drive operational efficiency and best practice convergence through AI and other innovation across areas under management
What you’ll experience
Be a part of Australia’s largest retailer
Constant mentoring and training provided
Generous performance based bonus
20 days annual leave
A flexible approach to work
Premium insurance coverage for you and your dependants
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
About Woolworths
Woolworths Group is one of Australia's largest retailers, serving millions of customers across supermarkets, digital channels, supply chain operations, and related businesses. Through a strong focus on innovation, analytics, and technology, Woolworths continues to transform the retail experience and deliver better outcomes for customers, partners, and communities.
As a data-driven organization, Woolworths invests heavily in advanced analytics, business intelligence, and digital capabilities to support strategic decision-making and operational excellence. Joining Woolworths means working in a collaborative environment where insights and innovation directly influence business success.
At Woolworths, you will have the opportunity to work on large-scale retail and digital transformation initiatives, leveraging data to enhance customer experiences, optimize operations, and influence key business decisions.
Location: Corporate Edge, Level 10, M3, Block Acacia, Embassy Manyata Business Park, Nagavara
Experience Range: 18+ Years

Work arrangement
No