Solution Architect - DACH

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Docusign Professional Services team leads the end-to-end implementation and integration of the Docusign Intelligent Agreement Management (IAM) platform. As a Solution Architect (SA), you will serve as a trusted technical and business expert, driving complex customer implementations from initial design to final deployment. You will bridge the gap between technical scalability and business goals, designing robust solutions that meet clients' immediate needs while supporting long-term growth. This remote position requires exceptional communication skills, strong technical acumen, and the ability to collaborate effectively across internal teams (Product, Sales, Customer Success, Support) and external client leadership.
This position is an individual contributor role reporting to the Senior Manager, Regional Delivery.
Responsibility
Lead end-to-end technical implementations of Docusign IAM, serving as the subject matter expert on solution design, configuration, network/data security, and scalability
Provide architectural guidance on integration strategies, web applications, and customer system environments to align with their long-term IAM roadmap
Guide project teams on deployment best practices, code/configuration reviews, and the adoption of new release features
Review and optimize existing customer/partner implementations, troubleshooting complex issues to bring at-risk projects back to health
Establish trusted advisor relationships with enterprise customer administrators, Centers of Excellence (CoE), and executive stakeholders
Translate complex business requirements into clear technical designs, anticipating future needs and managing client expectations
Lead project escalations and provide time-critical, sustainable technical solutions to ensure successful adoption, renewal, and account growth
Partner with Sales and Pre-Sales teams to assist with scoping, technical estimation, and solution design for medium-to-complex engagements
Collaborate closely with Project Managers to ensure projects stay on schedule, within scope, and on budget
Serve as the Professional Services voice in long-range product feedback loops, partnering with Product Management to influence product roadmaps
Deliver against key metrics including utilization, customer satisfaction (CSAT), and engagement profitability
Establish, document, and share implementation best practices across the Professional Services team
Mentor team members on technical deliverables, configuration standards, and professional development paths
Job Designation
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or equivalent practical experience
8+ years of experience working directly with enterprise clients to gather requirements and deliver high-impact technical solutions
Experience in software/SaaS consulting, solution architecture, or technical implementation leadership
Experience with enterprise integration tools, ETL, and web application development
Experience in development and integration using languages/frameworks such as C#, Java, HTML, CSS, JavaScript, jQuery, SQL, and REST/SOAP web services
Fluency in German and English
Preferred
Proven experience with Contract Lifecycle Management (CLM), document/content management systems, and Business Process Management (BPM) software (e.g., Salesforce, SharePoint, Documentum, Pega, K2)
Deep understanding of data management platforms, XML/XPath, or structured data schemas
Background in management consulting with a proven track record of guiding C-suite and VP-level executives through technical change management
Experience delivering solutions in Financial Services, Tech, Telecom, Healthcare, Real Estate, Insurance, or the Public Sector
Fluency in Italian
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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Work arrangement
Yes