Senior Engineer - Cloud & Infra Management

Role description
Role Summary
We are looking for a customerfocused Inbound Sales Advocate to support Microsofts consumer portfolio across phone and chat channels This role is responsible for engaging inbound customers understanding buying intent recommending the right products and guiding customers toward a successful purchase decision The ideal candidate combines strong consultative selling ability with confidence empathy and product curiosity
Key Responsibilities
Serve as the first point of contact for inbound consumer sales inquiries across phone and digital chat channels
Understand customer needs quickly and identify productfit opportunities across Microsoft consumer offerings
Use consultative selling techniques to recommend relevant devices software and addon solutions
Guide customers through the purchase journey and help move them toward a buying decision
Handle objections professionally and build trust through knowledgeable customerfriendly conversations
Recommend followup actions and schedule future touchpoints where appropriate
Accurately document customer interactions needs and outcomes in CRMsales systems
Capture customer insights and feedback to improve the overall sales experience
Maintain high standards of privacy security compliance and customer data handling
Meet defined performance goals for sales conversion customer satisfaction and productivity
Required Skills Technical Functional
Consultative sales and telesalesTechno Sales capability
Strong verbal and written communication skills
Ability to manage customer conversations over phone and chat
Working knowledge of CRMsales tools and Microsoft Office applications
Strong probing objection handling and closing skills
Good understanding of consumer electronics software and competitive products
Typing proficiency suitable for realtime chat support 55 WPM preferred
Preferred Skills Good to Have
Experience selling consumer technology products such as laptops tablets gaming or software subscriptions
Exposure to omnichannel sales or digital commerce environments
Familiarity with Microsoft products such as Surface Office Xbox and WindowsAzureM365Dynamics 365
Experience working in multicultural or international customerfacing environments
Experience Required
2 years of experience in inbound sales telesales or customerfacing sales support
Prior experience in consumer technology electronics retail tech or digital commerce preferred
Educational Qualifications
Bachelors degree preferred
Equivalent work experience in salescustomer engagement may be considered
Key KPIs Success Metrics
Sales conversion rate
Revenue or sales target attainment
Customer satisfaction CSAT
Attachupsell rate
Followup completion rate
Interaction quality and compliance adherence
TeamStakeholder Interaction
Works closely with team leads trainers quality coaches and operations teams
Participates in regular coaching and performance reviews
Supports customer insight sharing with internal stakeholders
Any DomainSpecific or ProjectSpecific Requirements
High English proficiency required
Familiarity with Microsoft products such as Surface Office Xbox and WindowsAzureM365Dynamics 365
Strong cultural awareness for the supported selling market
Ability to work in a structured highvolume inbound sales environment

Work arrangement
No