Business Analyst

We are currently looking for a Business Analyst to join our growing team in one of the biggest European organisations.
Tasks:
Model and document value chains, business processes, roles, capabilities, and data
Elicit, analyse, and document business requirements and user stories
Support business experts and product owners in defining requirements
Maintain and track requirements throughout the system lifecycle
Translate business and user needs into business requirements specifications
Map business goals, benefits, priorities, components, and system features
Analyse existing systems and business capabilities
Identify and evaluate solution options
Support business case preparation and feasibility studies
Contribute to solution design, testing, quality assurance, and change management
Design, validate, and optimize business processes
Lead continuous improvement initiatives across business processes
Coach business stakeholders on upcoming changes and process improvements
Work with process owners to identify optimization opportunities
Improve customer service, reduce costs, and increase operational efficiency
Communicate project objectives, business cases, requirements, and scope to stakeholders
Perform quantitative process analysis, including cost-benefit and what-if scenarios
Support organizational change management initiatives
Implement process performance monitoring mechanisms
Assist in developing strategic and tactical business plans
Define transition roadmaps aligned with business architecture objectives
Knowledge and skills:
Bachelor's degree plus 5 years of relevant professional experience
Minimum 5 years of project experience relevant to the profile
Minimum English Language Proficiency: C1 (CEFR)
Completed at least one full software solution lifecycle
Knowledge of business process modelling using BPMN
Experience in requirements gathering and user story elicitation/analysis
Knowledge of modelling and analysis techniques using UML, including:
Capability Diagrams
Activity Diagrams
State Diagrams
Logical Data Models
Proficient with modelling tools such as:
Sparx Enterprise Architect
ARIS Architect
Similar modelling tools
Strong analytical and communication skills
Ability to create and maintain analytical and project documentation
Strong problem-solving skills
Specific requirements
Acted as Business Analyst (BA) on a large-scale ERP implementation project (duration >1 year and budget >€1M)
Experience in analyzing business processes including:
Logistics
Warehouse Management
Asset Management
Fleet Management
Financial Management
Legal
HR
Project Management
Experience in business analysis (and optionally system analysis) within the ServiceNow platform, including:
Custom/scoped applications
ITSM
Hardware Asset Management
CMDB
SecOps
Customer Service Management
Enterprise Asset Management
Strategic Portfolio Management
On-prem and cloud environments
Holds at least one valid ServiceNow certification such as:
Certified System Administrator (CSA)
Citizen Developer
Certified Implementation Specialist (CIS)
Other relevant ServiceNow certifications
Required Certificates (At least 1 certification among):
Certification of Capability in Business Analysis (CCBA) or equivalent
Certified UML Professional certification at Foundation level or equivalent
BPM 2 Fundamental level certification or equivalent
Other internationally recognized equivalent certifications (subject to acceptance by the Contracting Authority)

Employment type
Full-time

Work arrangement
Hybrid