Senior Manager, Engineering

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.
What You'll Own
Lead and develop a team of engineering managers and senior technical leads, fostering an environment where feedback is direct, growth is structured, and accountability is shared
Own engineering delivery health across your teams, tracking cycle time, escaped defects, and review capacity to surface real constraints and drive continuous improvement
Set and uphold standards for code quality, architecture, and AI-assisted workflows by staying close enough to the work to evaluate it with credibility
Drive adoption of AI tooling thoughtfully, distinguishing where it meaningfully accelerates delivery from where it requires closer human judgment
Build and maintain the engineering leadership pipeline by actively developing career paths and preparing engineers for greater scope as the nature of execution work evolves
Partner with Product, Design, Security, and Compliance to navigate tradeoffs, communicate honest gaps, and ensure automated or agent-driven systems meet governance standards
Present metrics, delivery updates, and strategic recommendations clearly to senior leadership and cross-functional stakeholders
Other related duties as assigned
What You'll Bring
6+ years managing software engineering teams in a cloud-based SaaS environment
2+ years managing managers or senior technical leads
Hands-on technical experience with Ruby on Rails, React, MySQL, PostgreSQL, or a comparable stack, sufficient to review code, discuss architecture, and evaluate technical decisions firsthand
Experience working with and setting standards for AI-assisted development workflows, including a clear, concrete understanding of where AI tooling performs well and where it requires closer oversight
Fluency in engineering metrics that reflect real delivery constraints, including cycle time, escaped defects, and review capacity, with a clear understanding of why PR count or lines shipped can mislead
Demonstrated track record of developing managers or senior engineers, with a point of view on how career growth evolves as AI absorbs more routine execution work
Strong communication skills with experience presenting metrics, tradeoffs, and honest gaps to senior leadership and cross-functional partners
Experience partnering with Security and Compliance teams on governance for automated or agent-driven systems
Preferred Experience
Direct experience leading teams through AI-assisted or spec-driven delivery practices at the management level
Experience in multi-tenant SaaS, ideally in hospitality, events, or another vertical SaaS category
Familiarity with eval frameworks or quality benchmarking for AI-generated code
This position is open to remote candidates eligible to work in the United States. Week 1 of onboarding is in-person, based out of our Concord, MA office. A hybrid work schedule will be offered if the ideal candidate is based near our Concord, MA office. Additional travel may be required for meetings, company events, and training.
Salary Range: $180,000 to $220,000 annually
Compensation is based on a variety of factors, including relevant experience, skill set, geographic location, and alignment with our internal compensation framework. This role is also eligible for additional benefits and incentives.
Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind our success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with!
Benefits are subject to change and may vary based on role and location. Here are some of the awesome benefits that Tripleseat offers to its employees:
Competitive Medical, Dental, and Vision Insurance
Company Paid Life Insurance, Short- and Long-Term Disability Plans
Supplemental Insurance Options
Commuter Benefits
401(k) with Company Match
Parental Leave
Flexible Paid Time Off
LinkedIn Learning Access
Pet Insurance
Employee Discount Programs
We are proud to be an equal-opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. Everyone Valued - Everyone Included.

Work arrangement
Yes