Strategic Program Manager, PMO

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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The Strategic Program Manager, PMO serves as an advanced operational program management professional responsible for leading complex PMO governance initiatives, operational transformation programs, implementation methodology evolution, and organizational scalability efforts across the CXG Services division. This role applies deep expertise in program governance, process modernization, AI-enabled automation, operational tooling, and cross-functional collaboration to solve complex business challenges and improve delivery effectiveness. A core focus of this role is evolving the organization's implementation approach from a single-product orientation to a platform-level model, ensuring programs are planned, forecasted, and governed with the full customer platform in view. The position operates with significant independence, determining approaches to new assignments, influencing operational standards, and advising leaders on governance, process, and organizational improvement opportunities. The Strategic Program Manager, PMO drives broad operational impact through leadership of high-visibility initiatives, governance enhancements, and scalable business practices that strengthen consistency, efficiency, and implementation maturity across CXG Services.

Essential Duties & Responsibilities
Lead complex PMO transformation initiatives by planning and executing cross-functional programs that improve operational scalability, governance maturity, and delivery effectiveness across CXG Services
Champion an AI-first approach to program management by reimagining processes and methodology around AI-enabled tools, automation, and workflow redesign, rather than layering AI onto existing manual approaches
Drive the organization's shift from a single-product implementation focus to a platform-level approach by redesigning program frameworks, milestones, and stakeholder engagement models around the full customer platform
Own project forecasting and capacity planning across the PMO portfolio, including resource modeling, demand planning, and pipeline visibility that enable proactive staffing and delivery decisions
Establish and enhance PMO governance frameworks by evaluating operational needs, defining standards, and implementing scalable processes that improve organizational consistency
Drive implementation methodology evolution by assessing delivery challenges, recommending enhancements, and coordinating adoption of process improvements across client-facing teams
Lead organizational change management efforts by developing rollout strategies, aligning stakeholders, and ensuring successful adoption of new tools, methodologies, and operational practices
Convert insights from project retrospectives and customer feedback into concrete action plans, tracking follow-through and measuring the resulting impact on delivery quality and customer experience
Evaluate operational performance and governance effectiveness by analyzing trends, identifying gaps, and recommending strategic improvements that support business objectives
Facilitate resolution of complex operational challenges by assessing dependencies, risks, and competing priorities and coordinating cross-functional mitigation strategies
Influence operational planning activities by partnering with leadership to align transformation initiatives, governance priorities, and scalability objectives across the division
Develop executive-level reporting and operational visibility tools by defining metrics, dashboards, and performance indicators — including forecasting, capacity, and platform-adoption metrics — that support decision-making and organizational oversight
Lead process modernization efforts by identifying opportunities for automation, AI-enabled productivity improvements, and workflow optimization that enhance efficiency and user experience
Coordinate enterprise-impacting operational initiatives by managing timelines, stakeholder expectations, resource alignment, and delivery outcomes across multiple functions
Advise stakeholders on governance standards, implementation practices, and operational improvement opportunities by leveraging expertise in PMO operations and organizational effectiveness
Guide development of operational documentation, standards, and training materials by ensuring alignment with governance requirements and business objectives
Build relationships with key partners across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams by influencing outcomes and aligning priorities on complex initiatives
Mentor team members and project contributors by providing guidance on governance practices, program execution, stakeholder management, and operational improvement approaches
Contribute to long-term organizational scalability by identifying systemic operational challenges and leading initiatives that improve consistency, adoption, and delivery maturity
Recommended Experience & Education
Minimum Years of Experience
6–10 years of experience leading complex PMO programs, operational transformation initiatives, implementation governance efforts, organizational change management activities, or process modernization programs within SaaS, fintech, banking technology, or related operational environments.
Education Level
Bachelor's degree in Business, Project Management, Information Systems, Operations Management, Communications, or a related field.
Knowledge, Skills, & Qualifications
Required
Advanced experience leading complex PMO governance initiatives and operational transformation programs
Demonstrated AI-first mindset, with experience reimagining processes and methodology around AI-enabled tools and automation rather than applying AI as an add-on
Strong knowledge of implementation methodologies, governance frameworks, and organizational change management practices
Hands-on expertise with critical PMO and operational tools, including Jira, Confluence, Smartsheet, Salesforce, and ServiceNow
Specific experience with project forecasting and capacity planning, including resource modeling and pipeline/demand planning across a portfolio of programs
Experience driving a shift from single-product to platform-level program design, planning, and stakeholder management
Experience translating project retrospectives and customer feedback into prioritized, trackable action plans
Ability to evaluate complex operational challenges and develop scalable solutions with broad organizational impact
Experience influencing stakeholders across multiple business functions and levels of the organization
Strong executive communication, facilitation, and stakeholder management skills
Experience developing operational reporting frameworks, performance metrics, and governance visibility tools
Ability to lead process modernization, workflow optimization, and automation initiatives independently
Preferred
Experience supporting fintech, SaaS, or digital banking operational organizations
Experience implementing AI-enabled productivity tools, workflow automation solutions, or operational modernization initiatives
Experience leading or supporting a transition from single-product to platform-based delivery models
Knowledge of portfolio governance, operational excellence, or enterprise process improvement methodologies
Relevant certifications such as PMP, PgMP, PMI-ACP, Prosci, Lean, or Six Sigma
Experience facilitating enterprise-scale change management or transformation initiatives
Experience mentoring project managers, PMO professionals
The salary range for this position is: $114,000 - $143,000
Cool Things to Know
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