Okta Support Engineer

Role Overview
Okta IAM Operations Engineer (3–6 Years Experience)
We are seeking an experienced Okta Operations Engineer to support and operate our enterprise Identity and Access Management (IAM) environment built on Okta.
This role is primarily operational, focused on production support, user lifecycle management, application onboarding, incident handling, and platform stability, while partnering with application, security, and infrastructure teams.
The ideal candidate will have strong hands‑on experience with Okta administration, IAM concepts, and enterprise application integrations.
Key Responsibilities
Okta Operations & User Lifecycle Management
Provide L2/L3 operational support for Okta IAM platform
Manage user lifecycle processes including joiner, mover, and leaver (JML)
Support user provisioning and de‑provisioning, group memberships, and role assignments
Maintain and support Okta Universal Directory, groups, and attribute mappings
Perform routine administrative activities in line with IAM policies and controls
Application & Integration Support
Support application integrations with Okta using:
SAML
OIDC / OAuth
Assist with new application onboarding, configuration, and troubleshooting
Support Single Sign‑On (SSO) and Multi‑Factor Authentication (MFA) configurations
Work with application teams and vendors to resolve authentication and access issues
Incident Management & Troubleshooting
Respond to production incidents related to Okta, SSO, MFA, and access issues
Troubleshoot issues related to:
Authentication failures
Token/session issues
Group and attribute misconfigurations
Participate in root cause analysis (RCA) and corrective action implementation
Support on‑call rotation, including off‑hours and weekend support when required
Platform Maintenance & Security Operations
Support platform hygiene, including cleanup of unused users, groups, and apps
Assist with access reviews, audits, and compliance activities
Monitor Okta logs and alerts for operational and security issues
Ensure adherence to security standards and IAM best practices
Documentation & Process Support
Create and maintain:
Operational runbooks
SOPs and troubleshooting guides
Document standard configurations, known issues, and support procedures
Continuously improve operational efficiency through automation and process enhancements
Required Qualifications
Experience & Education
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
3–6 years of hands‑on experience in IAM operations with strong Okta exposure
Experience working in enterprise IAM / security operations environments
Technical Skills
Strong hands‑on experience with:
Okta Administration
Universal Directory
Groups, policies, and workflows
Experience with:
SAML, OIDC, OAuth
SSO and MFA implementations
Good understanding of:
IAM concepts
RBAC and least‑privilege access
Experience with PowerShell or scripting is a plus
Familiarity with:
Azure AD / Entra ID (nice to have)
ITSM tools (ServiceNow preferred)

Work arrangement
Hybrid