Front of House Supervisor

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.
The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.
Essential Functions/ Responsibilities
Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
Work closely with Managers and Supervisors to exceed sales volume and KPI goals
Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
Uphold company standards for merchandise presentation and ensure menu availability is current.
Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
Support the implementation of operational policies, standards, and procedures for retail staff.
Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
Maintain a training calendar and ensure associate onboarding and new hire training is complete
Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
Projects a positive image of the organization to employees, customers, industry, and community
Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives
Competencies and Qualification
Minimum 21 years of age (or per state regulations)
Bachelor’s Degree in business, operations management, or a related field is preferred
Store leadership experience preferred
Minimum 2 years’ experience in a customer service related field
Skilled in Google and/or Microsoft Office Suite
Knowledge of retail technology platforms and systems
Business Acumen
Ability to communicate proficiently both verbally and in written format
Excellent Time Management
Detail Oriented
Sense of Urgency
Consulting Skills
Global and Cultural Awareness
Conduct all interactions with a high ethical standard
Proven ability leading teams
Relationship Management
Performance Management
Personal Effectiveness/Credibility
Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements
Starting pay is $22/hr
Working Conditions/Physical Requirements
This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.
While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather
Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.