Technical Support Engineer

Job Summary
As a Technical Support Engineer 2, you will provide post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP. You will troubleshoot complex hardware, software, and cloud infrastructure issues, analyze logs, identify root causes, and deliver effective solutions to customers. This role requires strong problem-solving skills, customer focus, and collaboration with cross-functional teams to support next-generation data center technologies.
Job Requirements
3 to 5 years of experience in technical support, storage administration, or infrastructure support.Strong troubleshooting and root cause analysis skills.Excellent verbal and written communication skills in English.Experience in two or more of the following areas:
NetApp storage solutions and Data ONTAP
NAS/SAN storage technologies
Linux/UNIX or Windows administration
Data protection and backup technologies
Virtualization platforms (VMware, Hyper-V, Citrix)
Cloud platforms (AWS, Azure, GCP) and Kubernetes
Storage performance tuning and high-availability solutions
Enterprise application interoperability and infrastructure support
Education
Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field; or equivalent work experience.
Relevant industry certifications in storage, cloud, or infrastructure technologies are preferred.