Network & Security Support Engineer

Network & Security Support Engineer
Where the job is based: Remote
Experience – 4-8 years
The role requires a night shift in UK hours
Who we are:
Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value!
With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.
People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.
About Kerv Connect Cloud (Part of Kerv Group)
You’ll be part of the Network Support & Engineering team in Kerv Connected Cloud.
The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next.
Role & responsibilities:
You’ll be working nights to facilitate the delivery of out of hours planned work and to cover P1 and P2 incidents that occur.
Work closely with solution architects, functional consultants & clients to understand business processes, requirements, and key objectives.
Provide advanced support for network and security incidents & service requests
Lead implementation of change requests and project tasks
The role will include maintenance, software upgrades, hardware replacements. It will also involve resolving emergency P1/P2 incidents that may occur
Troubleshoot complex networking/security issues across customer environments
Manage ISP circuits and liaise with providers as needed
Who we are looking for:
Required Experience & skills:
4–5 years’ experience in a network & security support role
Experience working within ITIL-aligned support processes and managing incidents, requests, and changes through ServiceNow.