Order Management Representative

Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
Operate the shared email inbox(es) to assure organization, delegation and timely responses
Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement
Work experience in Customer Service and Order Management within an office based environment
Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)
Experience with an ERP system (e.g. SAP)
Very good English skills (spoken and written) and strong communication skills
Ability to organize self well and manage time effectively within a fast paced, detail orientated and interruption-prone environment
This is a 100% onsite role - a requirement is to be onsite every day of the work week

Employment type
Full-time

Work arrangement
No