Member Service Representative (Hendricks Power)

Hendricks Power Cooperative is now accepting applications for the position of Member Service Representative. This position serves as an entry point of contact for members, providing customer service and support related to electric service, billing inquiries, payments, account maintenance and cooperative programs. The Member Service Representative builds positive relationships while ensuring accurate account processing and effective resolution of member concerns.
Hendricks Power is a rural electric cooperative in Avon, Indiana that distributes electric service to more than 40,000 members across four counties.
Key Responsibilities
Provide courteous, professional and timely service to members in person, by telephone, email and other communication channels.
Assist members with account inquiries, billing questions, payment processing, service requests and general cooperative information.
Establish, update and maintain member account records with a high degree of accuracy.
Process service orders, connects, disconnects, transfers and related account transactions.
Receive and process member payments and balance cash receipts as assigned.
Troubleshoot and resolve member concerns, account discrepancies and exceptions.
Explain cooperative policies, programs, rates, energy services and payment options to members.
Promote and support products, services and member engagement initiatives.
Coordinate with operations, billing, engineering and other departments to ensure timely member service.
Prepare correspondence, reports and documentation as needed.
Education & Experience
High School diploma or equivalent required; associate degree preferred.
Minimum of two years of customer service, administrative, billing or related experience preferred.
Utility, cooperative, financial institution or call center experience preferred.
Proficient in Microsoft Office applications and the ability to learn utility software systems.
Knowledge of proper cash handling preferred.
Personal & Position Qualifications
Strong communication, interpersonal and problem-solving skills.
Ability to communicate clearly and professionally, both verbally and in writing.
Strong organizational and time-management skills.
Ability to handle multiple priorities while maintaining accuracy and attention to detail.
Ability to work effectively with members, employees and the public in a professional manner.
Ability to maintain confidentiality and handle sensitive information.
Ability to perform basic mathematical calculations and reconcile transactions.
Ability to work independently and as part of a team.

Employment type
Full-time

Work arrangement
No