Customer Service & Logistics Coordinator

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.
As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.
To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact
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The Challenge
We are looking for a Customer Service & Logistics Coordinator with a strong drive for service excellence, operational accuracy, and supply chain efficiency. This is your opportunity to join pladis / Verkade and contribute to our mission to bring Happiness with every bite.
The position entails
As Customer Service & Logistics Coordinator, you will ensure seamless end‑to‑end order fulfilment — from order intake through delivery and invoicing. You act as the central link between our customers, 3PL warehouse, transport partners, and internal teams such as MKT, Sales, Finance, and Planning.
You play a key role in optimizing the logistics network, driving continuous improvement, and ensuring best‑in‑class customer satisfaction. This position uniquely combines operational logistics with customer service, offering strong development opportunities across the supply chain function.
You will report to the Customer Service & Logistics Manager for the region and collaborate cross‑functionally with Commercial, Finance, Demand Planning, Procurement, our factories, and broader European logistics teams.
Your main responsibilities
1. Order & Customer Management
Handle accurate order entry, on‑time deliveries, and correct invoicing
Contribute to the order optimization to reduce picking and increase drop size
Communicate proactively with customers and internal stakeholders
Act as a trusted partner for customers by providing value-added support and solutions
Manage complaints, claims, export files, and documentation
Support customer meetings with operational insights
Support CS&L manager to close the month
2. Logistics Operations Management
Act as daily contact for 3PL and carriers and ensure service level performance
Coordinate inbound and outbound flows, slot bookings, and transport exceptions
Support operational meetings and international transport flows
Support the business to launch NPDs
Validate logistics invoices
Help standardize processes and improve data/reporting flows
3. Inventory & Cost Control
Manage inventory processes and support stock accuracy
Monitor 3PL cost performance, KPIs, and distribution profiles
Identify process and cost improvements
4. Co-packing
prepare co-packing planning taking into account the forecasts
monitor execution from co-packer
What do you bring?
A university degree, preferably in Supply Chain, Logistics, Business Administration, or similar
0–2 years of experience in Customer Service or Logistics (or strong internship experience)
Basic knowledge of ERP systems (JDE, SAP, or similar)
Good working knowledge of Microsoft Office, particularly Excel (e.g. VLOOKUP/XLOOKUP, Pivot Tables, and data analysis)
Understanding of transport or export documentation is a plus
Accuracy, well-organized, and able to manage multiple tasks and priorities simultaneously
Detail‑oriented with a problem‑solving mindset and positive attitude
Takes ownership and is comfortable troubleshooting issues and finding practical solutions.
Strong team player with excellent communication skills (Dutch & English)
A proactive, pragmatic, detail and service oriented and customer focused
What we offer
Working for pladis means challenging jobs, career opportunities and an inspiring environment that allow you to enhance your personal development. pladis recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.
A few of our benefits:
Fixed term employment (6 months) with possibility of an extension
Development opportunities through our pladis Academy & other training programs
A competitive salary
Fulltime employment (37,5 hours per week)
34 holidays (based on fulltime)
Pension via ‘Zoetwaren’ pension fund
Discounts on health insurance, gym memberships, bikes etc
Biscuits, chocolate and other snacks from our personnel store
The best colleagues in an informal working environment
Who are we?
Koninklijke Verkade, founded in 1886, with amazing brands like Verkade en Sultana, is part of pladis since 2016. pladis is one of the world's leading snacking companies. We are the proud steward of over 300 years of family baking and confectionery experience. A worldwide community with 16.000 colleagues around the world. Each of us bring our experience in happiness. Each of us is unique, but we find each other as a family of bakers and chocolatiers, hardworking, with pride and purpose. After all these years we believe that biscuits and chocolate bring people together. We are pladis. We bake Happiness. Happiness with every bite.
pladis succeeds because of people like you. People who wake up in the morning excited to get to work. Who believe in themselves and their potential. Who want to grow as part of a global community of like-minded colleagues.
pladis colleagues care deeply about being the best. About winning, staying the course and never giving up. Whichever part of the world we’re in, whatever our role. Whether we’re baking, working in HR, finance, marketing or many other areas – we win as one pladis team.
And while we’re all unique, we share something in common. It’s the code by which we live and work. We call it our ‘Winning Traits & Behaviours’: Purpose Led, Agile, Collaborative, Positive and Resilient. Five aspects of pladis life that define who we are, how we interact and get things done.
If pladis sounds like the place where you can thrive and help write the next chapter in our growth story, then check out opportunities around the world and follow us for the latest information from our teams.
More information can be found at www.pladisglobal.com
Interested?
To apply for this job, please send your letter of application and resume to pladis Global via our website.
Diversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe – and this diversity is our great strength. We’re an equal opportunities employer and believe in encouraging an inclusive environment where we celebrate diversity of thinking and respect everyone’s distinctive qualities and perspectives.
All applications will be treated with confidentiality. Third Party or Recruitment Agencies are not welcomed.
We aim for an inclusive work environment and invite everyone to apply, regardless of background, age, gender, or preference. Our selection is based on competencies and potential.
pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represe