Medical Social Work Case Manager

Supports HUHS patients and their families in coordinating medical, social, emotional, insurance, and vocational services related to illness or injury. Conducts psychosocial assessments in person or by telephone and develops comprehensive outpatient care plans to support safe, effective, and timely care.
Job-Specific Responsibilities
Collaborate with physicians, nurses, support staff, community agencies, and other healthcare professionals to coordinate patient care.
Communicate regularly with treating clinicians regarding patient concerns, progress, and clinical updates.
Provide patient and family support related to medical, social, emotional, insurance, and vocational needs.
Document assessments, care plans, interventions, and updates accurately and promptly in the electronic medical record.
Apply case management principles to promote cost-effective, high-quality, and continuous care.
Consult with the manager regarding clinical, legal, ethical, and risk-management issues.
Participate in quality assurance and performance-improvement activities in accordance with HUHS standards.
Age-Responsive, Accessible, and Patient-Centered Practices
Adapts communication, written materials, technology, and care environments to accommodate individual sensory, cognitive, mobility, developmental, literacy, language, and accessibility needs.
Promotes patient autonomy, independence, safety, and optimal functioning while assessing the need for family, caregiver, or other support involvement.
Assesses the patient’s ability to understand, participate in, and manage identified concerns; involves parents, caregivers, adult supports, university personnel, or interdisciplinary staff as appropriate and consistent with consent, confidentiality, and applicable requirements.
Cultural Competencies and Inclusive Practices
Practices cultural humility and provides individualized, equitable care across differences in race, ethnicity, socioeconomic status, age, disability, language, health literacy, gender, sexual orientation, gender identity, family structure, and other aspects of identity.
Incorporates patient-defined goals, strengths, preferences, values, and lifestyle considerations into care planning, referrals, and resource selection.
Protects privacy, dignity, and confidentiality and tailors interventions to each patient’s needs, capacity, support system, and expressed wishes.
Basic Qualifications:
Master’s degree
Minimum of 5 years’ relevant work experience
Additional Qualifications and Skills:
Knowledge of Microsoft Office Suite, intermediate Excel skills
Excellent organizational, analytical, problem solving and interpersonal skills
Experience in a hospital or healthcare setting preferred.
Knowledge of discharge planning and care coordination preferred.
Strong communication, collaboration, organization, and clinical assessment skills.
Certificates and Licenses:
Licensed Independent Clinical Social Worker or LSCW with current Massachusetts license

Employment type
Part-time

Work arrangement
No